Customer Success Manager (Remote US, PST)

Talentify.io; United States; Remote; USD 136,000 - 160,000; Full time

Job summary

A leading technology firm in cybersecurity is seeking an experienced Account Manager to enhance customer success through effective engagement and onboarding strategies. The role offers up to $160,000 in annual salary, unlimited PTO, and comprehensive benefits in a collaborative company culture. Ideal candidates are experienced in Account Management with strong technical communication skills, ready to support diverse clients with cutting-edge solutions.

Benefits

Unlimited Paid Time Off (PTO)

Comprehensive health benefits

Supportive company culture

Opportunity for bonuses and equity

Qualifications

• 3-5+ years experience in Account Management or Customer Success.
• Track record of driving product adoption among technical clients.
• Ability to learn new technologies and communicate effectively.

Responsibilities

• Serve as the primary contact for a portfolio of customers.
• Drive customer retention by ensuring adoption of Fortanix solutions.
• Conduct onboarding and training to enhance customer experience.

Skills

Relationship Building

Change Management

Technical Communication

Flexibility

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Salary up to $160,000 per year
- Unlimited Paid Time Off (PTO) for work-life balance
- Comprehensive health benefits including Medical, Dental, and Vision
- Supportive and friendly company culture that fosters collaboration and innovation
- Opportunity to work with industry leaders and cutting-edge technology
- Potential for additional compensation in the form of bonuses, equity, or commissions

What to Expect (Job Responsibilities):
- Serve as the trusted advisor and primary point of contact for a portfolio of customers
- Drive customer retention and expansion by ensuring successful adoption of Fortanix solutions
- Collaborate with internal stakeholders in Sales, Product, and Engineering to meet customer expectations
- Conduct onboarding and training sessions to enhance customer experience and product adoption
- Execute account plans focusing on increasing product usage and delivering measurable ROI

What is Required (Qualifications):
- 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering
- Proven track record of enabling change management and product adoption among technical customers
- Strong ability to learn new technologies and communicate technical information clearly
- Experience building relationships with both technical and non-technical customer personas
- Integrity and flexibility in navigating challenges and ambiguity

How to Stand Out (Preferred Qualifications):
- Experience working in a global organization with a diverse customer base
- Familiarity with Hardware Security Modules (HSM) and cryptographic technology

#Cybersecurity #CustomerSuccess #AccountManagement #TechInnovation #InclusiveWorkplace