Customer Success Manager (Remote)

Freddie Mac; Phoenix (AZ); Remote; USD 70,000 - 100,000; Full time

Job summary

Freddie Mac is seeking a Customer Success Manager to manage customer relationships, ensure satisfaction, and drive retention for leading Retailers and CPG brands. The role demands a Bachelor's Degree and at least 2 years of relevant experience in account management or customer success, emphasizing communication and interpersonal skills.

Benefits

Competitive salary with travel allowance

Employee learning and development opportunities

Team-building activities

Qualifications

• 2-5 years of experience in B2B Enterprise Key Account Management or Customer Success.
• Proven ability in managing customer relationships and retention.

Responsibilities

• Manage overall relationship with customers, including onboarding and training.
• Drive customer retention and growth, meeting retention goals.

Skills

Customer retention

Relationship building

Professional communication

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or related field

Job description

Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity to work with leading Retailers and CPG brands
- Competitive salary with travel allowance
- Strong emphasis on employee learning and development through various educational resources
- Chance to connect globally with colleagues from different countries and participate in major Retail events
- Engaging team-building activities and a balanced lifestyle

What to Expect (Job Responsibilities):
- Manage the overall relationship with customers, including onboarding, training, and ongoing satisfaction
- Drive customer retention and growth, meeting and exceeding retention goals
- Facilitate communication of Bungee Tech's strategy and product vision to customers
- Monitor customer health through available metrics and take follow-up actions as needed
- Act as a point of escalation and manage customer expectations during challenges

What is Required (Qualifications):
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or related field, or equivalent experience
- 2-5 years of experience in B2B Enterprise Key Account Management, Customer Success, or related fields
- Proven experience in customer retention and growth
- Exceptional professional communication and relationship-building skills
- Strong analytical, organizational, and problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Experience in the SaaS industry
- Familiarity with the Customer Journey and customer satisfaction practices
- Ability to present and communicate effectively with C-Level executives
- Self-driven with a collaborative team player attitude

#TechnologyServices #CustomerSuccess #CareerGrowth #CompetitiveSalary #GlobalNetworking

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