Customer Success Manager (Remote)

Office Depot; Boca Raton (FL); Remote; USD 75,000 - 90,000; Full time

Job summary

A national supplier in the logistics sector is looking for an Account Manager to foster relationships with Tier 2 customers. The role requires a Bachelor's degree and at least 5-7 years in account management, especially within a 3PL eCommerce context. Key responsibilities include conducting business reviews and collaborating with teams to enhance customer satisfaction. This position offers opportunities for career growth and advancement.

Benefits

Competitive salary

Comprehensive benefits package including a 401(k)

Opportunity for career advancement

Qualifications

• 5-7 years of experience in account management or customer service in a 3PL eCommerce setting.
• Proven ability to build relationships at all organizational levels.
• Superior relationship-building skills with a customer-focused mindset.

Responsibilities

• Build and maintain strong relationships with Tier 2 customers post-contract.
• Conduct monthly and quarterly business reviews to drive satisfaction.
• Collaborate with internal teams to ensure a smooth onboarding process.

Skills

Relationship building

Customer service orientation

Problem solving

Education

Bachelor's degree in Customer Service or Supply Chain

Tools

Order processing technology

Job description

Overview

Employer Industry: Supply Chain and Logistics

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Competitive salary and comprehensive benefits package, including a 401(k)
• Engage in a dynamic and innovative work environment focused on customer success
• Work with a diverse range of mid-sized customers in a B2B setting
• Chance to make a significant impact on client satisfaction and retention
• Collaborate with various internal teams to enhance customer experiences

What to Expect (Job Responsibilities)

• Build and maintain strong relationships with Tier 2 customers post-contract
• Conduct monthly and quarterly business reviews to drive satisfaction and revenue expansion
• Collaborate with internal teams to ensure a smooth onboarding process and resolve any issues
• Proactively identify customer needs and develop strategies to drive success
• Monitor customer satisfaction metrics and address inquiries or pain points effectively

What is Required (Qualifications)

• Bachelor\'s degree or equivalent experience in Customer Service or Supply Chain
• Minimum 5-7 years of experience in account management or customer service within a 3PL eCommerce setting
• Proven ability to build and maintain relationships at all levels within an organization
• Working knowledge of technology related to order and delivery processes
• Superior relationship-building skills with a customer-focused mindset

How to Stand Out (Preferred Qualifications)

• Experience working with mid-sized customers in account success or customer service
• Supply Chain knowledge is preferred
• Enthusiastic, passionate, reliable, and adaptable personal attributes

#SupplyChain #CustomerSuccess #B2B #CareerGrowth #Logistics #CustomerSatisfaction

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