Customer Success Manager - Piston

Pear VC; Lehi (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology investment firm is seeking a Customer Success Manager in Lehi, Utah. The ideal candidate will onboard new customers, drive adoption, and manage relationships in a fast-paced environment. Candidates should have 2–4 years of experience in customer success roles, particularly in B2B SaaS or fintech, along with strong communication skills and familiarity with CRM tools. This role offers the opportunity to manage an international remote team.

Qualifications

• 2–4 years in a customer-facing role in B2B SaaS or fintech.
• Experience managing post-sale relationships and driving retention.
• Ability to thrive in a fast-moving, startup-style environment.

Responsibilities

• Guide new customers through implementation and setup.
• Build relationships with key stakeholders to reduce churn.
• Help customers understand how to best use the product.

Skills

Customer Success

Strong communication skills

CRM tools familiarity

Team management

Data analysis

Tools

Salesforce

HubSpot

Jira

Job description

Customer Success Manager

What you will be doing

• Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.

• Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.

• Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.

• Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.

• Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.

• Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.

• Manage an international remote team

What you should have

• 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment

• Experience managing post-sale relationships and driving retention and expansion

• Strong communicator who can connect with operators, owners, and executives alike

• Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)

• Experience of managing a team

• Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

What we hope you have

• Experience working with SMBs or in industries like logistics, transportation, or fleet management

• Familiarity with payments, expense tracking, or fraud prevention tools

• Data-savvy—comfortable reading usage trends or digging into account analytics

• Experience managing international remote teams