Customer Success Manager (NAM)

YouAppi; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

YouAppi is looking for an experienced Customer Success Manager to ensure client success, retention, and growth across our performance marketing platform. You will be the main contact for high-value accounts, guiding onboarding, training, and ongoing success.

Collaborating with sales, product and technical teams, you will monitor campaign performance, provide data-driven insights, and drive improvements to KPIs.

Qualifications

• 5+ years in Customer Success or Account Management, preferably in AdTech or SaaS.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience with performance marketing, mobile marketing, programmatic advertising, and/or performance-based campaigns is a huge plus!
• Proven track record of managing complex client relationships and driving customer satisfaction and retention.
• Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
• A proactive and results-driven mindset, with a focus on customer success and business growth.

Responsibilities

• Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs.
• Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services.
• Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform and services to achieve their business goals.
• Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience.
• Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs).
• Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner.
• Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth.

Skills

Customer Success

Account Management

AdTech

SaaS

Performance Marketing

Data Analysis

Communication

Education

Bachelor’s degree

Tools

CRM tools

Job description

At YouAppi, we’re looking for a highly motivated and experienced Customer Success Manager (CSM) to join our growing team.

WHO WE ARE

YouAppi is a rapidly growing performance marketing company that helps brands drive meaningful growth across mobile and connected TV (CTV), covering both user acquisition and retargeting strategies.

YouAppi’s solutions are built on machine learning and automation, enabling data-driven optimization and campaign success across app retargeting, CTV retargeting and CTV User Acquisition. Leveraging our proprietary DMP and DSP, we deploy sophisticated algorithms to efficiently scale performance campaigns and deliver measurable, long-term results.

WHAT YOU’LL DO

As a CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of contact for key accounts, helping them maximize the value they derive from our performance marketing platform.

• Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs.
• Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services.
• Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform and services to achieve their business goals.
• Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience.
• Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs).
• Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner.
• Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth.

WHAT WE LOOK FOR

• 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or performance marketing industries.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience with performance marketing, mobile marketing, programmatic advertising, and/or performance-based campaigns is a huge plus!
• Proven track record of managing complex client relationships and driving customer satisfaction and retention.
• Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
• A proactive and results-driven mindset, with a focus on customer success and business growth.

WHY YOUAPPI?

• Work with a dynamic, innovative team in a fast-growing global company.
• Opportunity to make a significant impact on client success and company growth.
• Competitive salary and benefits package.
• A collaborative and supportive work environment where your ideas and contributions are valued.
• Opportunity to travel and meet clients in different markets, building strong relationships firsthand.

If you’re passionate about helping clients succeed and want to be part of a cutting-edge performance marketing platform, we’d love to hear from you!