Customer Success Manager (Low Touch)

Field Nation; United States; On-site; USD 9,700 - 16,000; Full time

Job summary

Field Nation in Dhaka, Bangladesh, is seeking a Customer Success Manager who will drive retention, adoption, and growth by building strong buyer relationships and ensuring value delivery across our platform.

You’ll operate as a Trusted Advisor, combining relationship management with technical know-how and data-driven insights, using AI-assisted tools to spot risk early and strengthen cases for continued partnership.

Qualifications

• Experience in customer success or account management is preferred.
• Strong communication and relationship-building skills.
• Ability to analyze data to drive outcomes and value delivery.

Responsibilities

• Drive retention, adoption and growth by building buyer relationships and ensuring value delivery.
• Act as a Trusted Advisor, guiding customers through best practices and success strategies.
• Collaborate with sales, product and operations, leveraging AI tools to reduce risk and maximize value.

Job description

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation?

At Field Nation, our Customer Success Managers are more than account managers - they are Trusted - they are Trusted Advisors who earn the right to be the partner buyers call before they make a decision. Operating through three lenses - Trusted Advisor, Success Engineer, and Value Manager - the CSM role sits at the intersection of relationship, technical mastery, and commercial impact.

In a world where AI handles what is repeatable, our CSMs own what requires judgment, trust, and relationship. Using AI as a co-pilot - including Claude, Gemini, internal platform data AI tools, and other available resources - our CSMs amplify their impact across a scaled portfolio, catching risk earlier, building stronger cases for value, and showing up to every buyer conversation better prepared than ever before.

As a Customer Success Manager, you'll drive retention, adoption, and growth by building buyer relationships that make Field Nation indispensable - and by becoming the kind of partner your buyers can't imagine operating without. This position is located in Dhaka, BD and reports to the Manager, Customer Success.