Customer Success Manager (Legal AI Solutions) - Courts

Thomson Reuters; New York (NY); Remote; USD 226,000 - 267,000; Full time

Job summary

A leading legal technology firm in New York is looking for a Customer Success Manager to engage with government customers and drive the adoption of legal AI solutions. The role requires a JD or significant experience with legal technology, and offers a salary up to $266,500, flexible work options, and a comprehensive benefits package, emphasizing a culture of inclusion and career growth.

Benefits

Flexibility to work from anywhere for up to 8 weeks per year

Comprehensive benefits package

Opportunities for career development

Qualifications

• 5+ years of experience in Customer Success, Consulting, or Account Management related to legal technology.
• Familiarity with legal technology or AI-driven platforms.
• Proactive, personable approach to problem-solving and customer satisfaction.

Responsibilities

• Engage with government executives to provide strategic guidance on legal AI solutions.
• Create success plans with government personnel for effective use of products.
• Partner with customers to ensure proper training and adoption.

Skills

Interpersonal skills

Communication skills

Problem-solving

Relationship building

Education

JD or substantial experience with legal technology

Job description

Overview

Employer Industry: Legal Technology

Why consider this job opportunity:

• Salary up to $266,500
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Recognized company culture focused on inclusion, belonging, and social impact
• Chance to make a real-world impact by serving justice and transparency in the legal sector

Responsibilities

• Engage with government executives to understand their goals and provide strategic guidance
• Jointly create success plans with government personnel for effective use of legal AI solutions
• Collaborate with customers to identify business challenges and design tailored workflows
• Partner with customers to ensure proper training and drive adoption of legal AI solutions
• Lead executive business reviews to capture value delivered and develop joint roadmaps for success

Qualifications

• Formal legal education (JD) or substantial experience with legal technology and government customers
• 5+ years of experience in Customer Success, Consulting, or Account Management related to legal technology
• Familiarity with legal technology or AI-driven platforms
• Strong interpersonal and communication skills with a focus on relationship building
• Proactive, personable approach to problem-solving and customer satisfaction

Preferred Qualifications

• Experience working with state and local courts and/or government customers
• Proven ability to work cross-functionally with various teams to achieve mutual goals
• Curiosity about technology and AI developments in the legal field

#LegalTech #CustomerSuccess #CareerGrowth #FlexibleWork #SocialImpact

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