Customer Success Manager (Legal AI Solutions) - Courts

TRSS; Los Angeles (CA); Remote; USD 267,000; Full time

Job summary

A leading legal technology company in Los Angeles seeks a Customer Success Manager to engage with government executives and provide strategic guidance on AI solutions. The role offers a salary up to $266,500, flexible work options, and a comprehensive benefits package. Ideal candidates will have a JD or relevant experience in legal tech, along with 5+ years in Customer Success. Join to make a positive impact on the community.

Benefits

Flexible work from anywhere for up to 8 weeks per year

Comprehensive benefits package

Opportunities for career development

Qualifications

• 5+ years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS firms.
• Familiarity with legal technology or AI-driven platforms.
• Experience working cross-functionally with Sales, Product, Marketing, and Support teams.

Responsibilities

• Engage with government executives to understand their goals and provide strategic guidance.
• Create joint success plans with government personnel to maximize value from legal AI solutions.
• Collaborate with clients to design tailored workflows that address specific business challenges.

Skills

Strong interpersonal and communication skills

Curiosity about advancements in legal technology

Proactive, customer-centric mindset

Education

Formal legal education (JD) or substantial experience in legal technology

Job description

Overview

Employer Industry: Legal Technology Solutions

Why consider this job opportunity:

• Salary up to $266,500
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package, including health, dental, vision, and mental health support
• Opportunities for career development through continuous learning and skill enhancement programs
• Award-winning company culture focused on inclusion, belonging, and work-life balance
• Chance to make a positive impact on justice and transparency within the community

What to Expect

Job Responsibilities

• Engage with government executives to understand their goals and provide strategic guidance
• Create joint success plans with government personnel to maximize value from legal AI solutions
• Collaborate with clients to design tailored workflows and use cases that address specific business challenges
• Help customers gain executive sponsorship and define change management strategies for workflow transformation
• Capture value delivered to clients and lead executive business reviews to develop a joint roadmap for success

What is Required

Qualifications

• Formal legal education (JD) or substantial experience in legal technology, particularly with state and local courts or government customers
• 5+ years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS firms
• Familiarity with legal technology or AI-driven platforms and a curiosity to stay updated on advancements
• Strong interpersonal and communication skills to build trusted relationships with customers
• Proactive, customer-centric mindset focused on delivering measurable outcomes and ensuring satisfaction

Preferred Qualifications

• Experience working cross-functionally with Sales, Product, Marketing, and Support teams
• Proven ability to act as a strategic advisor to customers and enhance their journey

#LegalTech #CustomerSuccess #CareerOpportunity #FlexibleWork #ImpactfulWork

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