Customer Success Manager (Legal AI Solutions) - Courts

TRSS; Houston (TX); Remote; USD 200,000 - 267,000; Full time

Job summary

A leading legal technology firm in Houston is looking for a Customer Success Manager to work with government executives and ensure user adoption of AI solutions. Offering a salary of up to $266,500, this role provides flexibility to work remotely up to 8 weeks annually and includes comprehensive benefits and opportunities for career development. Ideal candidates have a legal education or substantial experience in legal technology, alongside strong communication skills.

Benefits

Flexible vacation

Tuition reimbursement

Mental health days

Career development opportunities

Qualifications

• Minimum of 5+ years of experience in Customer Success, Consulting, or Account Management in legal tech or SaaS.
• Familiarity with legal technology or AI-driven platforms.
• Strong ability to build trusted relationships.

Responsibilities

• Engage regularly with government executives to provide strategic guidance.
• Collaborate with government personnel to create tailored success plans.
• Partner with customers to drive user training and adoption.

Skills

Customer-centric mindset

Strong interpersonal skills

Communication skills

Problem-solving approach

Education

Formal legal education (JD) or equivalent experience

Tools

Legal technology platforms

AI-driven platforms

Job description

Why consider this job opportunity

• Salary up to $266,500
• Flexibility to work from anywhere for up to 8 weeks per year, promoting a better work-life balance
• Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Award-winning culture focused on inclusion, belonging, and social impact initiatives
• Chance to make a real-world impact by supporting justice and transparency in legal processes

What to Expect (Job Responsibilities)

• Engage regularly with government executives to provide strategic guidance and understand their goals
• Collaborate with government personnel to create tailored success plans and workflows for legal AI solutions
• Partner with customers to drive user training and adoption of legal AI solutions
• Lead executive business reviews to capture value delivered and develop joint success roadmaps
• Advocate for customer needs by sharing feedback with internal teams to influence product enhancements

What is Required (Qualifications)

• Formal legal education (JD) or substantial experience in legal technology or working with legal professionals
• Minimum of 5+ years of experience in Customer Success, Consulting, or Account Management in legal tech or SaaS
• Familiarity with legal technology or AI-driven platforms and a willingness to stay updated on advancements
• Strong interpersonal and communication skills with a proven ability to build trusted relationships
• Customer-centric mindset with a proactive approach to problem-solving and delivering measurable outcomes

How to Stand Out (Preferred Qualifications)

• Experience specifically with state and local courts and/or government customers
• Previous roles in leading legal tech consulting organizations or SaaS firms

#LegalTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #SocialImpact

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