Customer Success Manager (Legal AI Solutions) - Courts

TRSS; Chicago (IL); Remote; USD 226,000 - 267,000; Full time

Job summary

A legal technology solutions firm in Chicago seeks a Customer Success Manager to engage with government executives and enhance the adoption of legal AI solutions. The role requires a JD or substantial experience in legal tech and at least 5 years in customer success. The position offers a salary up to $266,500, flexibility to work remotely for 8 weeks a year, and a comprehensive benefits package, fostering a supportive work culture focused on inclusion and career growth.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Tuition reimbursement

Career development opportunities

Qualifications

• Minimum of 5 years of experience in Customer Success or related fields.
• Familiarity with legal technology or AI-driven platforms.
• Customer-centric mindset.

Responsibilities

• Engage with government executives to provide strategic guidance.
• Create joint success plans with customers.
• Collaborate with government personnel for tailored workflows.
• Drive adoption and ensure proper training for users.
• Lead executive business reviews to develop success roadmaps.

Skills

Customer success

Consulting

Account Management

Interpersonal skills

Communication skills

Problem-solving

Education

JD or substantial experience with legal technology

Job description

Overview

Employer Industry: Legal Technology Solutions

Why consider this opportunity

• Salary up to $266,500
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Supportive workplace culture that values inclusion, belonging, and work-life balance
• Chance to make a real-world impact in the legal sector and contribute to justice and transparency

Responsibilities

• Engage with government executives to understand their goals and provide strategic guidance
• Create joint success plans with customers to maximize the value of legal AI solutions
• Collaborate with government personnel to design tailored workflows that address specific business challenges
• Partner with customers to drive adoption and ensure proper training for users
• Capture value delivered to customers and lead executive business reviews to develop success roadmaps

Qualifications

• Formal legal education (JD) or substantial experience working with legal technology or legal professionals
• Minimum of 5 years of experience in Customer Success, Consulting, or Account Management in legal technology or SaaS firms
• Familiarity with legal technology or AI-driven platforms
• Strong interpersonal and communication skills with a proven ability to build trusted relationships
• Customer-centric mindset with a proactive approach to problem-solving

Preferred Qualifications

• Experience with state and local courts and/or government customers
• Curiosity about technology and AI developments in the legal sector
• Experience working cross-functionally with Sales, Product, Marketing, and Support teams

#LegalTechnology #CustomerSuccess #CareerGrowth #FlexibleWork #ImpactfulWork

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