Customer Success Manager- Late Shift

Priority1; Little Rock (AR); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Employer Contributions

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing

Paid Holidays and PTO

Job summary

Priority-1, Inc. is hiring a Customer Success Manager in Little Rock, AR.

This on-site role requires daily in-office attendance, Monday–Friday, 9:00 AM–6:00 PM, to manage an existing book of customers and ensure satisfaction across LTL, TL, and Expedited services. You will collaborate with Sales, Support, and Operations to identify additional service opportunities, monitor revenue trends, and act as the liaison for customers’ freight needs.

Qualifications

• Maintain relationships with an existing book of customer business.
• Identify opportunities for upsell across service offerings.
• Communicate account status to leadership.
• Proactively meet with customers to understand their freight needs.

Responsibilities

• Manage relationships with existing customers to ensure satisfaction and retention.
• Conduct proactive meetings to identify revenue opportunities and plan service expansions.
• Coordinate with Priority-1 support and operations to fulfill customer needs.
• Create and monitor CRM-based reports to track trends and performance.

Skills

Customer relationships

Account management

CRM management

Tools

CRM software

Job description

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers. Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The Customer Success Manager’s primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs.This is a full-time, on-site position based in our Little Rock, Arkansas office. The role requires daily in-office attendance with no remote work options. The schedule for this position is Monday through Friday from 9:00 AM to 6:00 PM.Essential FunctionsMaintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfactionConduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threatsManage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functionsEvaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offeringsMake high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teamsAct as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisionsConsult with customers with a goal to enhance efficiency in their freight transportation processesEffectively communicate account status with leadership in a timely mannerAdditional ResponsibilitiesOversee account process and details in Priority1’s Customer Relationship Management (CRM) systemGenerate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisionsDevelop new customer relationshipsWork independently with minimal supervision from leadershipCompensation$45,000 Base Salary + Competitive Commission StructureMedical Insurance with premiums paid at 100% for employees AND dependentsDental Insurance 100% paid for EmployeeVision InsuranceHSA with Employer ContributionsLife InsuranceShort Term DisabilityLong Term Disability401(k) PlanProfit Sharing: Typical annual contribution of 15% of total eligible compensationPaid Holidays AND PTOCancer, Critical Illness, and Accident Policies availablePhysical Requirements:Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email [e-mail]1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)