Customer Success Manager - Key Accounts (Electrical)

Jobfu

Irvine (CA)

On-site

USD 113,000 - 189,000

Full time

14 days+

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Job summary

ETAP in Irvine, CA is seeking a Customer Success Manager for key accounts. You will establish strong relationships with a portfolio of customers, ensuring high satisfaction and ROI realization to drive renewals and growth.

You will collaborate across Sales, Technical Support, Training, and Product teams to ensure a best-in-class customer experience and proactive issue resolution. With 5+ years in electrical engineering in customer-facing roles, you will craft joint success plans, understand

Qualifications

Minimum 5 years’ experience in electrical engineering in a customer-facing role such as Customer Success, Customer Support, or Sales Management.
Strong ability to build and nurture executive-level relationships and drive renewal and growth opportunities.
Knowledge of electrical design software is a plus.

Responsibilities

Establish strong relationships with a portfolio of customers and ensure high satisfaction and ROI realization.
Collaborate with Sales, Technical Support, Training, and Product teams to deliver a best-in-class customer experience.
Lead joint customer success plans with defined scope, shared metrics, and adoption timelines.
Drive renewals and account growth through increased product adoption and usage.