Customer Success Manager (Informatica)

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in Indianapolis to drive high-value customer outcomes. You will act as a trusted advisor, ensuring adoption and renewal while aligning business value with technical solutions across the Signature lifecycle.

You will build executive-level relationships, coordinate cross-functional deliverables, and leverage AI literacy to guide strategic decisions for customers.

Qualifications

• Customer-focused role with cross-functional collaboration.
• Ability to translate business needs into technical outcomes.
• Proactive guidance to customer organizations on platform value.

Responsibilities

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Align Business Value and Technical Goals to the Signature offer; manage both Business and Technical Stakeholders.
• Develop and maintain executive-level relationships within customer IT and business leadership.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Skills

Customer success

Stakeholder management

Executive relationships

AI literacy

Strategic advisory

Job description

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. This is an Individual Contributor position.

Your Impact

Customer Accountability and Value Alignment Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer. Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer. Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks. Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership. Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. Solidify partnership commitments and drive innovation aligned with customers' business challenges. Increase customer engagement with products and services and identify major political barriers to customer success. Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management AI Literacy: Proficiency in using AI