Manager, Customer Success - Commercial Markets

Planet Labs PBC; Arlington (VA); Hybrid; USD 105,000 - 131,000; Full time

Benefits offered by this job

Health insurance

Equity

Paid time off

Home office stipend

Tuition reimbursement

LinkedIn Learning

Parental leave

Wellness program

Job summary

Planet Labs PBC is seeking a Manager for Customer Success - Commercial Markets to lead a global high-touch team driving adoption, retention, and expansion across major commercial accounts. You will partner with Sales, Pre-Sales, and Product to deliver measurable ROI and value realization.

The role is full-time and hybrid, requiring presence in SF or DC offices part of each week while coordinating with teams worldwide. Strong enterprise CS and executive stakeholder skills are essential.

Qualifications

• 4+ years in customer success or related roles in enterprise B2B SaaS.
• 2+ years in a supervisory or team leadership role.
• Experience engaging with C-suite and VP-level stakeholders.

Responsibilities

• Oversee regional/segment performance metrics (retention, NRR, NPS, expansion).
• Lead and coach a global team of CSMs in US and Europe.
• Serve as senior escalation point for key commercial accounts.
• Partner with Sales Leadership to align growth strategies.
• Co-lead executive business reviews with ROI frameworks.
• Analyze usage data and health scores to identify expansion opportunities.
• Coordinate with Pre-Sales and Professional Services for smooth transitions.
• Translate customer data into actionable product insights.

Skills

Customer Success Leadership

Enterprise CS

ROI & value delivery

Stakeholder management

CRM tools

English communication

Tools

Salesforce

Gainsight

Zendesk

Job description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

The Manager for Customer Success - Commercial Markets leads a global team of high-touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and expansion across Planet's key commercial accounts (including agriculture, energy, insurance, finance and enterprise technologies). Reporting to the Global Director of Customer Success, this position oversees daily operations for the commercial portfolio and ensures the team has the strategy and resources needed to deliver measurable business value and ROI.

This role serves as a leader and advocate for strategic enterprise customers, acting as a key escalation point for critical account health and commercial growth. You will work in lockstep with Regional Sales Directors, Account Executives, Pre-Sales, and Product leadership to execute a unified commercial strategy. By empowering global commercial enterprises to seamlessly integrate satellite imagery and geospatial analytics into their core business workflows, this role directly drives Planet's commercial growth and mission.

This is a full-time, hybrid role which will require you to work from our San Francisco or Washington D.C. office 3 days per week.

Impact You'll Own:

• Commercial Accountability: You are responsible for regional/segment performance metrics, including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion, and team hiring/retention targets.


• Team Leadership & Coaching: Recruit, mentor, and lead a high-performing team of CSMs (US and Europe based), establishing best practices for high-touch customer engagement and value delivery.


• Executive Escalation & Account Health: Serve as the senior escalation point for key commercial accounts, navigating complex stakeholder dynamics and turning around at-risk enterprise relationships.


• Sales Co-Pilot & Growth Partner: Partner closely with Sales Leadership and Account Executives to align account growth strategies, ensuring a unified front during renewals and expansion opportunities.


• Value Realization & QBRs: Co-lead executive business reviews (EBRs) and establishes clear ROI frameworks to help enterprise clients measure and articulate the business impact of Planet solutions.


• Data-Driven Success: Analyze customer usage data, product telemetry, and health scores to identify expansion opportunities, mitigate churn risk, and optimize account strategies.


• Cross-Functional Collaboration: Collaborate with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth transitions from post-sale implementation to long-term workflow integration.


• Voice of the Customer: Partner with Product Management to align commercial requirements, feature requests, and industry use cases with Planet's product roadmap.

What You Bring:

• 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role.


• Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs).


• Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations.


• Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes.


• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.


• Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences.

What Makes You Stand Out:

• Experience in a field related to Earth Observation, Geographic Information Systems (GIS), or public policy.


• Familiarity with geospatial solutions, remote sensing, or GIS imagery and how commercial enterprise accounts integrate location intelligence into business processes.


• Ability to translate customer data into actionable insights.


• Experience leading organizational change management efforts within large, complex entities.


• Experience leveraging AI technologies to increase team efficiencies and guide customers to derive automated insights from geospatial data.


• Deep domain experience in key commercial verticals such as Agriculture, Energy, Insurance, Finance, or Supply Chain.

Application Deadline:

October 27, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans


• Health Savings Account (HSA) with a company contribution


• Generous Paid Time Off in addition to holidays and company-wide days off


• 16 Weeks of Paid Parental Leave


• Wellness Program and Employee Assistance Program (EAP)


• Home Office Reimbursement


• Monthly Phone and Internet Reimbursement


• Tuition Reimbursement and access to LinkedIn Learning


• Equity


• Commuter Benefits (if local to an office)


• Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This role is eligible for commission.

US National Salary Range

$105,040 — $131,280 USD

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.

We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [e-mail] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

AI in Our Interviewing Process

Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a \"Planet AI Notetaker\" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy

Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [e-mail] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.