Customer Success Manager II, Apigee, Google Cloud

Google; Chicago (IL); On-site; USD 120,000 - 178,000; Full time

Job summary

A leading tech company is seeking a Customer Success Manager to enhance client adoption of Google Cloud solutions. This role involves collaborating with account teams, developing technical plans, and guiding customers in leveraging Apigee for business success. Ideal candidates possess a strong background in account management and communication skills, aiming to drive customer value and loyalty.

Qualifications

• 10 years of experience in renewals, account management, sales, or customer-facing roles.
• Experience in motivating technology and digital transformation programs.

Responsibilities

• Partner with customer-facing account teams to develop technical plans.
• Guide customers through changes to unlock Apigee's value.
• Identify success services to accelerate time to value.

Skills

Communication

Problem Solving

Presentation

Management

Education

Bachelor's degree or equivalent practical experience

Job description

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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; New York, NY, USA; Raleigh, NC, USA; Durham, NC, USA; Reston, VA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space.
• Experience in supporting enterprise customers in Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) or Software-as-a-Service (SaaS) and creating roadmaps with customer stakeholders.
• Experience in motivating technology and digital transformation programs for external customers utilizing cloud-based software solutions.
  
  

Preferred qualifications:

• Experience in leading or managing workplace productivity and collaboration programs in enterprise organizations.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience in translating business requirements into technological solutions.
• Experience in collaborating with channel partners and global systems integrators with the knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation, problem-solving, and management skills.
  
  

About The Job

Our Customer Success team works with customers to help them adopt and motivate business value from Google Cloud Platform (GCP) solutions, building customer relationships and ensuring that they are able to maximize their investments in Google Cloud.

In this role, you will be responsible for protecting our customer base and contribute to the overall success of Apigee and its financial metrics. You will partner with customers to develop a plan that aligns their business needs to success accelerators like organizational, program, change management and technical strategies designed to reduce time to value for Google solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $120,000-$178,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Partner with customer-facing account teams and executives to develop technical plans that help customers achieve their business objectives.
• Guide customer stakeholders through the changes needed to unlock the value of Apigee, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
• Motivate the successful on-boarding and adoption of Apigee for a portfolio of accounts.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Customer Service

• Industries

  Information Services and Technology, Information and Internet

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