Customer Success Manager II

Renaissance Learning North America; Georgia; Hybrid; USD 56,000 - 77,000; Full time

Benefits offered by this job

Health Savings Account

401(k) + Match

Paid Time Off

Holidays

Parental Leave

Tuition Reimbursement

Life Insurance

EAP

Job summary

Renaissance Learning North America is seeking a Customer Success Manager II to guide districts and schools through onboarding, adoption, and renewal, ensuring value and successful student outcomes.

Based in Georgia with 15–20% travel, you will collaborate with Sales, Support, and Education teams to drive adoption, reduce risk, and expand relationships across a large book of business.

Qualifications

• 2-3 years experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Strong organizational, analytical and detail-oriented thinking skills
• Excellent CS strategy acumen with good business development and negotiating skills
• Strong interpersonal, written, presentation and oral communication skills
• Proven track record of meeting/exceeding goals and delivering outcomes

Responsibilities

• Independently manage a book of business across assigned territories
• Ensure customers are continuously delighted throughout their journey
• Collaborate with cross-functional teams to support customers and contribute to revenue growth
• Lead strategic customer conversations to ensure alignment with customer goals
• Drive advanced product adoption strategies across the customer base
• Analyze customer feedback and metrics to provide insights to CS leadership
• Execute retention strategies and monitor accounts for churn risk
• Oversee onboarding of new customers and ensure smooth transitions
• Provide mentorship in CSM best practices

Skills

Customer Success

Communication

Negotiation

Analytical thinking

Organization

Job description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.

Territory: We are ideally seeking a candidate who is based in Georgia, as this role will support schools and district accounts throughout the state. The position requires approximately 15-20% travel to customer sites across Georgia.

In this role as Customer Success Manager II, you will be responsible for:

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
• Ensure that customers are continuously delighted throughout their journey with Renaissance
• Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight
• Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
• Facilitate or manage support/ product/ experience related customer challenges
• Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
• Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges
• Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements
• Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn
• Monitor new customers through the onboarding process, ensuring a smooth transition
• Deploy many communication strategies to engage customers and engage
• Lead customer strategies for personalized engagement operating with greater independence
• Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

Qualifications

For this role as Customer Success Manager II, you should have:

• 2-3 years experience in Customer Success required
• Strong understanding of the K12 education competitive landscape
• Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
• Excellent CS strategy acumen with good business development and negotiating skills
• Strong interpersonal, written, presentation and oral communication skills
• Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers

Bonus Points

• Experience within a SaaS education company

Additional information

Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.

Salary Range: $56,100 - $77,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.

Benefits for eligible US employees include:

• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here .

Reasonable Accommodations

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contactTalent Acquisition .

Employment Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.