Customer Success Manager I, Sales

RealPage, Inc.; Richardson (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in property management software is seeking a Customer Success Manager for Emerging Markets. This role involves strategic outreach to enhance customer engagement and satisfaction, while also analyzing trends to drive upsell opportunities. The ideal candidate will have experience in customer-facing roles, particularly in software, and possess excellent communication and organizational skills.

Benefits

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Performance-based bonus

Qualifications

• 1-2 years in Customer Success or Sales roles, ideally in software.
• Experience with SaaS business model.
• Strong interpersonal and communication skills.

Responsibilities

• Manage partnerships with Buildium's customer segment.
• Analyze customer data to enhance engagement.
• Meet quarterly retention and revenue targets.

Skills

Customer Success

Sales

Communication

Time Management

Organizational Skills

Relationship Building

Tools

Salesforce

Microsoft Office Suite

Google Workspace

Job description

As a Customer Success Manager - Emerging Markets, you will be responsible for owning and managing the partnership of Buildium’s highest-growing customer segment. You will build and execute strategic outreach strategies and engagement plans, focused on helping customers reach their goals. You will work to link Buildium’s product, customer care (support), and marketing teams to ensure that our customers are recognized and appropriately represented.

PRIMARY RESPONSIBILITIES

• Work in a high-volume, low-touch environment, delivering value to your customer base through strategic outreach and engagement.
• Develop trusted relationships with customers to consultatively recommend new products and services resulting in upsell opportunities and customer growth.
• Analyze trends in customer data to influence outreach, engagement, health, and maturity of your book of business.
• Maintain and develop your overall industry knowledge and the competitive landscape, and use those tools to inform and consult customers.
• Meet and exceed quarterly retention and revenue targets.
• Collaborate with a variety of internal and external stakeholders to ensure customer satisfaction.
• Resolve customer issues that arise with good judgment and decision-making; escalate as necessary through appropriate channels.
• Maintain accurate customer details in CRM (Salesforce.com) as management requires.
• Help to influence and adapt internal processes for the betterment of your individual and the overall team performance.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 1-2 years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software.
• Confidence navigating the CRM platform; SalesForce preferred
• Experience with or an understanding of the SaaS business model
• Easily adapts to low-touch engagement and an ability to manage a dynamic schedule
• Proven ability to work in a high-volume position, with a large book of business.
• Strong ability to cultivate internal and external relationships.
• Experience managing customer expectations, objections, and complaints.
• Excellent time management and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity.
• Technically savvy with Microsoft Office Suite and Google Workspace.
• Previous real estate, property management, or similar experience is highly desirable

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#LI-REMOTE

SALARY AND BENEFITS

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Performance-based bonus based on position.

Compensation may very depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.