Customer Success Manager (Hyper Scale)

Acxiom; Montpelier (VT); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a highly skilled Expert Workfront Architect to join its professional services team. You will design and implement Adobe Workfront solutions, streamline project management processes, and work closely with stakeholders to ensure the platform meets business needs. The ideal candidate has a Bachelor's degree in Computer Science, at least 5 years of experience with Adobe Workfront, and strong problem-solving skills. This position may be remote, and requires proficiency in system integrations.

Qualifications

• Minimum of 5 years of experience with Adobe Workfront.
• Adobe Workfront certification required.
• Experience with system integrations using APIs.
• Strong analytical and problem-solving abilities.

Responsibilities

• Develop and implement comprehensive Adobe Workfront solutions.
• Design system architecture and workflows using Workfront Fusion.
• Work closely with stakeholders to translate requirements into solutions.
• Create and maintain detailed documentation of configurations and processes.

Skills

Adobe Workfront proficiency

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Adobe Workfront

Workfront Fusion

Job description

Overview

We are seeking a highly skilled and experienced Expert Workfront Architect (Adobe Practice) to join our dynamic professional services team. The ideal candidate will be responsible for designing, implementing, and maintaining Adobe Workfront solutions to streamline project management processes across the organization. You will work closely with stakeholders to understand business needs, design system integrations, and ensure the platform meets evolving project management requirements for clients.

Duties and Responsibilities

Solution Design and Architecture:

• Develop and implement comprehensive Adobe Workfront solutions to meet business needs.
• Design system architecture, integrations, and workflows using Workfront Fusion to optimize project management processes.
• Ensure the scalability, performance, and security of the Workfront platform.
• Stay updated with the latest Adobe Workfront releases and features to recommend improvements.

Implementation and Configuration:

• Configure Adobe Workfront based on best practices and business requirements, utilizing features like scenarios, modules, and routes.
• Oversee the implementation of new features, enhancements, and system updates.
• Collaborate with cross-functional teams to ensure seamless integration with other enterprise systems using connectors and APIs.

Stakeholder Engagement:

• Work closely with business leaders, project managers, and other stakeholders to gather requirements and translate them into technical solutions.
• Provide expert guidance and training to users to maximize the platform’s effectiveness.
• Conduct regular reviews and assessments to ensure the platform meets the organization’s needs.

Documentation and Reporting:

• Create and maintain detailed documentation of system configurations, processes, and procedures, including documentation of scenarios, modules, and routes in Workfront Fusion.
• Develop and deliver reports and dashboards to provide insights into project performance and resource utilization.
• Ensure compliance with internal policies and industry regulations.

Technical focus areas:

• Scenarios: Configure Workfront and Workfront Fusion to automate tasks and processes by defining a series of actions and their triggers.
• Modules: Building blocks in scenarios that perform specific actions, such as creating tasks, updating records, or sending notifications.
• Routes: Paths that data follows within a scenario, determining how information flows from one module to another.
• Connectors: Pre-built integrations that enable Workfront to communicate with other systems and applications, facilitating seamless data exchange.
• APIs (Application Programming Interfaces): Tools that allow different software systems to communicate and share data, enabling integration and automation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience working with Adobe Workfront, including system configuration and implementation.
• Adobe Workfront certification (Professional Developer Core and/or Fusion, or Expert Developer)
• Proven experience in designing and implementing project management solutions.
• In-depth knowledge of Adobe Workfront architecture, features, and functionalities.
• Experience with system integrations using Workfront Fusion, connectors, and APIs.
• Proficiency in database management and scripting languages is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Preferred Qualifications

• Experience in a similar role within a large organization.
• Familiarity with Agile project management methodologies.
• Knowledge of other Adobe products and services (e.g., Adobe Content Supply Chain)

Location

Primary Location City/State: Homebased – Conway, Arkansas

Additional Locations (if applicable):

Equal Opportunity Statement: Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: CC P A/CPRA Privacy Act notice is provided for employees.

Attention: This position may be remote; for information about applicable state or local pay transparency laws, contact [e-mail].

We are leaders in helping brands achieve the number one mantra for every business — know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise — to our clients and to our associates — and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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