Customer Success Manager - Higher Education

Mentimeter; Town of Stockholm (NY); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

Pension contributions

Benefits package

Job summary

Mentimeter’s Higher Education Customer Success Manager role focuses on owning the success of Enterprise university customers across EMEA, driving adoption and measurable value without owning renewals. You’ll partner with an Account Manager to demonstrate value, expand relationships, and navigate multiple stakeholders across campuses.

The role emphasizes proactive, commercially minded engagement with lecturers, administrators and faculty leaders, seeking opportunities to improve adoption and

Qualifications

• Experience owning B2B customer relationships in a commercial environment, ideally with Enterprise customers.
• Ability to use data to assess customer health and identify opportunities for value.
• Ability to build trust and influence across multiple stakeholders.

Responsibilities

• Own the success of a portfolio of Enterprise Higher Education customers after the sale.
• Build success plans around clear customer goals and measurable outcomes.
• Drive onboarding, adoption and long‑term value across departments, faculties and campuses.
• Run workshops, training and other initiatives for educators to get more value.
• Use adoption, usage and customer data to identify opportunities and risks early.
• Build relationships across multiple stakeholders rather than relying on a single champion.
• Identify expansion opportunities and collaborate with the Account Manager to turn value into growth.
• Bring customer insights back into Product, Marketing and Sales.

Skills

B2B relationships

Commercial mindset

Data-driven

Stakeholder management

Facilitation

Tools

PlanHat

Salesforce

Mixpanel

Intercom

Job description

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

About the role

As a Customer Success Manager in our Higher Education team, you’ll own the success of a portfolio of Enterprise customers across EMEA – helping universities turn Mentimeter adoption into measurable value.

This is a commercial Customer Success role. You won’t own the negotiation or sign the renewal, but you’ll play a critical role in whether customers want to stay and grow. Your job is to understand what success looks like for each customer, drive adoption across their organisation and build the evidence that shows the value Mentimeter is creating.

You’ll work closely with an Account Manager who owns the commercial relationship. You’ll find where the value is, prove it through usage and outcomes, and identify opportunities to expand. They own the negotiation; you help make the case worth saying yes to.

Higher Education has its own rhythm. You’ll work with lecturers, administrators and faculty leaders across departments and campuses, navigating academic years, different stakeholder groups and different levels of adoption.

We’re looking for someone proactive, commercially minded and genuinely curious about their customers – someone that gets energy from seeing what could be better and making it happen.

What Will Help You Succeed

We think you’ll thrive here if you:

• Have experience owning B2B customer relationships in a commercial environment, ideally with Enterprise customers
• Understand that great Customer Success is about outcomes, not activity – and can point to measurable results you’ve helped customers achieve
• Are comfortable using data to understand customer health, prioritise where to spend your time and decide what to do next
• Know how to build trust and influence across different stakeholders, even when you don’t have formal authority
• Are comfortable facilitating, presenting or training and can hold a room
• Are proactive and structured – customers know what’s happening next because you make sure things keep moving
• Are curious and quick to learn, and actively look for ways to improve how you work

Experience in Higher Education is a plus, but not required.

Most importantly, we’re looking for someone who is hungry and humble: ambitious about the impact you want to have and how you want to grow, while being collaborative, curious and generous with the people around you.

Responsibilities

• Own the success of a portfolio of Enterprise Higher Education customers after the sale
• Build success plans around clear customer goals and measurable outcomes
• Drive onboarding, adoption and long‑term value across departments, faculties and campuses
• Run workshops, training and other initiatives that help educators get more value from Mentimeter
• Use adoption, usage and customer data to identify opportunities and risks early
• Build relationships across multiple stakeholders rather than relying on a single champion
• Identify expansion opportunities and build the evidence together with your Account Manager to turn customer value into growth
• Bring customer insights back into Product, Marketing and Sales

What’s Not in Scope

• Closing new deals (done by Account Executives)
• Commercial ownership of existing customers (handled by Account Managers)
• Daily support tickets (covered by our Support Specialist)

What We Can Offer

Mentimeter is growing, and Higher Education is an important part of where we’re going next. There’s plenty already working – and plenty still to build. You’ll have meaningful ownership and the opportunity to influence how we work with universities as we continue to grow.

We’re ambitious, but ambition here doesn’t mean sharp elbows. We want people who take ownership, keep raising the bar and bring energy to the people around them, while remaining kind, curious and collaborative.

We also believe in sustainable performance and working smart. That means looking for better ways of doing things, using data and AI where they genuinely improve the work, and building a career here for the long term.

You’ll be working on a beloved product used by more than 300 million people, supported by dedicated Sales, Ops and Enablement teams as well as tools like PlanHat, Salesforce, Mixpanel and Intercom.

Compensation At Mentimeter

At Mentimeter, we believe in fair and transparent compensation that grows with you.

The salary range for this role is SEK 50–60,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact.

Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements.

We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission.

In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm

What Mentimeter can offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state‑of‑the‑art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work‑life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter

At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.

• AI does not screen or decide on candidates.
• There is no automated filtering, ranking, or decision‑making in our recruitment process. Every application is reviewed by a person.
• Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI‑driven hiring process - we’re building a people‑first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter

At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.