Customer Success Manager - High Touch (East Coast)

n8n; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading workflow automation platform is seeking a Customer Success Manager to own a book of business for strategic customers. The ideal candidate will ensure successful onboarding, address challenges, and drive upsells. Required skills include Customer Success experience and technical abilities to build workflows in n8n. This role offers competitive compensation, professional development opportunities, and a remote-first work environment.

Benefits

Competitive compensation with equity ownership

Work/life balance and remote-first structure

Professional development allowance

Qualifications

• Customer Success experience with book of business ownership.
• Quick learner who understands customer motivations.
• Ability to build workflows in n8n or similar tools.

Responsibilities

• Own a book of business of n8n’s most strategic customers.
• Conduct kick-off calls, QBRs, and renewals.
• Collaborate with Support, Solutions Engineering, and Product.

Skills

Customer Success experience

Technical ability

Strong soft skills

Job description

Overview

n8n is a workflow automation platform that combines AI capabilities with business process automation. We enable technical teams to move between code and no-code with speed, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we are transforming how businesses connect their systems and processes. We were founded in 2019 and are growing rapidly.

Responsibilities

• Own a book of business of n8n’s most strategic customers.
• Ensure customers onboard successfully and adopt n8n effectively, working with users and buyers at all levels to unblock and enable.
• Conduct kick-off calls, QBRs, and renewals with professionalism and impact.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.
• Build and optimize playbooks and workflows to engage customers and provide timely, insightful information (e.g., framework for calculating the business value of n8n).
• Design processes and programs that raise the standard of CS delivery.
• Share insights and best practices to improve team performance and customer outcomes.
• Drive expansion and renewal opportunities by identifying upsells and cross-sells and work with Account Executives to develop account plans that nurture customers toward expansion.
• Collaborate with Support, Solutions Engineering, and Product to unblock customers quickly and provide feedback to shape roadmap priorities.
• Lead or contribute to cross-functional projects that enhance the customer experience.

Requirements

• Must-haves: Customer Success experience with book of business ownership; ability to run QBRs, onboardings, and renewals.
• Curiosity & intelligence: Quick learner who understands customer motivations and can translate n8n’s value for different audiences.
• Technical ability: Ability to build workflows in n8n (or similar tools), handle technical basics, and know when to escalate issues.
• Commercial acumen: Experience driving upsells and cross-sells and contributing to revenue growth.
• Strong soft skills: Clear, structured, personable, and capable of building lasting customer relationships.
• Nice-to-haves: Experience designing CS tooling or automation; technical background; enterprise SaaS experience; growth mindset.
• EEO: n8n is an equal opportunity employer and does not discriminate on protected characteristics. We can sponsor visas to Germany; for other countries, you need to have existing right to work.

Benefits

• Competitive compensation with equity ownership.
• Work/life balance and remote-first structure; location-based vacation and benefits may apply.
• Comprehensive health, dental, and vision plans (US) or local equivalents (Europe).
• Retirement planning options and disability/life coverage where applicable.
• Professional development allowance (up to €1K/year) for courses, books, events, or coaching.
• Regular hackathons and a collaborative, open-source-minded culture.
• Remote-first with occasional team off-sites; some roles may be hybrid depending on location.
• Giving back: stipend to support projects you care about.
• Transparent communication about company direction and performance; ambitious yet kind culture.

Location disclaimer: If you see multiple postings for this role, apply to the location you are most likely to work from in the future.