Customer Success Manager - High Touch (East Coast)

SupportFinity™; Town of Clifton (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to oversee strategic customer relationships. In this role, you will ensure successful customer onboarding and adoption of services, manage escalations, and drive upsell opportunities. The ideal candidate has extensive experience in Customer Success, strong technical abilities, and is adept in maintaining client relationships. This position offers competitive compensation and benefits, including equity and a remote-first culture.

Benefits

Competitive compensation

Ownership (equity)

Work/life balance

Health & wellness plans

Annual skill development allowance

Career growth opportunities

Qualifications

• You have managed a book of business and know how to run QBRs, onboardings, and renewals.
• You learn quickly, understand customer motivations, and can translate n8n's value.
• You can build workflows in n8n (or similar tools) to work more efficiently.
• You have experience driving upsells and cross-sells, contributing to revenue growth.
• You are clear, structured, personable, and build lasting customer relationships.

Responsibilities

• Own a book of business of n8n's most strategic customers.
• Ensure customers onboard successfully and adopt n8n effectively.
• Run kick-off calls, QBRs, and renewals with professionalism.
• Proactively address challenges and manage escalations.
• Build and optimize playbooks for customer engagement.

Skills

Customer Success experience

Curiosity & intelligence

Technical ability

Commercial acumen

Strong soft skills

Job description

Customer Success Manager - High Touch (East Coast)

n8n | Posted Sep 20, 2025

Full-time

Location: Clifton

Salary: Negotiable

Experience: Advanced (5-10 yrs)

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we\'re revolutionizing how businesses connect their systems and processes.

Our current highlights:

• We’re a diverse team of +140 talented people
• Annual recurring revenue is growing over 9x year-over-year
• With +130k GitHub stars, we are in the top 50 most popular projects of all time on GitHub
• 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted
• Sequoia\'s first seed investment in Germany, and recently secured our $60M Series B (February \u201925, led by Highland)

Responsibilities

• Own a book of business of n8n\'s most strategic customers.
• Ensure customers onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels (users and buyers) to unblock and enable.
• Run kick-off calls, QBRs, and renewals with professionalism and impact.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.
• Build and optimize playbooks and workflows to engage customers and provide timely, insightful information (e.g., framework for calculating the business value of n8n).
• Design processes and programs that raise the bar of n8n’s CS delivery.
• Share insights and best practices that improve the team’s performance and customer outcomes.
• Drive expansion and renewal opportunities by identifying upsells and cross-sells.
• Work closely with Account Executives to develop account plans that nurture and lead customers to expansion.
• Collaborate with Support, Solutions Engineering, and Product to unblock customers quickly; provide structured feedback to product teams to shape roadmap priorities.
• Lead or contribute to cross-functional projects that enhance customer experience.

Requirements

• Must-haves
  • Customer Success experience: You\'ve managed a book of business and know how to run QBRs, onboardings, and renewals.
  • Curiosity & intelligence: You learn quickly, understand customer motivations, and can translate n8n\'s value to different audiences.
  • Technical ability: You can build workflows in n8n (or similar tools) to work more efficiently, handle technical basics, and know when and how to escalate issues.
  • Commercial acumen: You have experience driving upsells and cross-sells, contributing to revenue growth.
  • Strong soft skills: You\'re clear, structured, personable, and build lasting customer relationships.
• Nice-to-haves
  • Process design: You\'ve been involved in setting up CS tooling, processes, or automations before.
  • Technical background: You\'ve held a technical role in the past, or regularly work with technical stakeholders.
  • Enterprise experience: You\'ve worked with large customers in a SaaS context.
  • Growth mindset: You\'re adaptable, coachable, and keen to expand your technical and commercial expertise.

EEO statement: n8n is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Work authorization: We can sponsor visas for Germany; for any other country, you need to have existing right to work.

Language: Our company language is English.

Benefits

• Competitive compensation
• Ownership (equity)
• Work/life balance
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness: Europe benefits per local norms; US medical, dental, and vision plans.
• Future planning: Europe pension contributions; US 401(k).
• Disability insurance, life & AD&D coverage, hospital coverage (US).
• Annual skill development allowance
• Career growth and regular hackathons
• Remote-first with occasional off-sites; some roles (e.g., US sales) hybrid
• Giving back: support open source projects
• Transparency about company performance and expectations
• Ambitious but kind culture (eNPS 2024: 94)

Location disclaimer: If you see multiple postings for the same role, apply to the location you are most likely to work from in the future.

About the company

n8n

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