Customer Success Manager - HiEd, Parchment

Instructure, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance client relationships and drive satisfaction. In this pivotal role, you will act as the main contact for customer inquiries, identify upselling opportunities, and collaborate with internal teams to elevate the customer experience. The ideal candidate will possess strong communication skills and a knack for problem-solving, ensuring that clients receive the best possible service. Join a dynamic team dedicated to making a positive impact in the education sector and help shape the future of customer success in a remote work environment.

Qualifications

• Proven experience in customer success or account management.
• Excellent communication and interpersonal skills.

Responsibilities

• Building strong relationships with clients to ensure their satisfaction.
• Acting as the primary point of contact for customer inquiries.

Skills

Customer Success Management

Account Management

Communication Skills

Problem-Solving

Attention to Detail

Tools

CRM Software

Customer Engagement Tools

Job description

Customer Success Manager - HiEd, Parchment

COGS – Customer Success

Full-time

Remote

Job Responsibilities

As a Customer Success Manager, you will be responsible for:

1. Building strong relationships with clients to ensure their satisfaction and success.
2. Acting as the primary point of contact for customer inquiries and issues.
3. Identifying opportunities for upselling and cross-selling products and services.
4. Collaborating with internal teams to improve customer experience and product offerings.
5. Tracking customer engagement and providing feedback to the product team.

Qualifications

The ideal candidate will have:

1. Proven experience in customer success or account management.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities and attention to detail.
4. Ability to work independently and as part of a team.
5. Familiarity with CRM software and customer engagement tools.

Additional Information

Instructure provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.