Customer Success Manager - Guided - West Coast

n8n GmbH; California City (CA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Job summary

n8n GmbH is seeking an Enterprise Customer Success Manager for its Guided segment. You will manage a portfolio of ~30 enterprise accounts across the US West Coast, acting as the primary post-sales partner from onboarding through adoption and expansion.

Responsibilities include leading kickoffs, success planning, QBRs, and renewals while aligning cross-functional teams to deliver measurable business value and ROI.

Qualifications

• Enterprise SaaS customer success experience.
• Experience with onboarding, adoption, renewals and expansions.
• Strong cross-functional collaboration with Support, Solutions Engineering, Product, and Sales.
• Ability to design scalable playbooks and programs.

Responsibilities

• Own a portfolio of enterprise customers across the US West Coast region.
• Lead customer kickoffs, success planning, and executive business reviews.
• Drive onboarding and enablement across technical and business audiences.

Skills

Enterprise SaaS

Executive stakeholder management

Cross-functional collaboration

Onboarding and adoption

Education

Degree in CS/Engineering or similar

Tools

n8n platform

Job description

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Cultivated a community of more than 650,000 active developers and builders

Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states:

As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region, guiding customers from onboarding through scaled adoption and long-term expansion.

• You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.
• You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.
• Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.
• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
• Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
• Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Enterprise Customer Success experience

You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.

Commercial acumen

You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.

You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.

You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.

You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.

You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.

You’ve operated in high-growth environments and enjoy “building the plane while flying it.”

Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.

Familiarity with n8n or similar platforms

Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; Our company language is English.

You care about diversity and inclusion? Check out our Diversity, Inclusion and Belonging initiatives at n8n ().

If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role.

Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Europe: We provide benefits according to local country norms.*
• US : Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan with a 4% employer match.
• Financial security –
• Europe: We provide benefits according to local country norms.*
• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.

Country-specific details are provided in your contract.