Customer Success Manager (Fully Remote)

Osmind; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible PTO & family leave

401(k) with FSA/DCFSA

Job summary

Osmind is seeking a Customer Success professional in the United States to drive adoption of its EHR and RCM services. You will act as a trusted advisor to clinicians, ensuring consistent use and high satisfaction while reducing churn.

You will deliver training, enablement, and proactive issue resolution, collaborating with Product, Support, and RCM teams to enhance the overall customer experience.

Qualifications

• 3–5 years in customer success, account management, or implementation at a SaaS company.
• Direct experience with RCM processes and EHR systems.
• Strong communication, autonomy, and ability to manage multiple clients.

Responsibilities

• Trusted advisor for clinicians, ensuring adoption and consistent use of Osmind's EHR and RCM services.
• Drive product adoption and resolve issues before they become risks.
• Deliver training and enablement to build confidence and fluency.
• Partner with Product, Support, and RCM teams to improve customer experience.

Skills

Customer success

Account management

Implementation

RCM processes

EHR systems

Communication skills

Multi-client management

Job description

• Trusted advisor for clinicians, ensuring adoption and consistent use of Osmind's EHR and RCM services.
• Focus on customer happiness, retention, and proactive problem-solving to reduce churn.

What You'll Do:

• Drive product adoption and resolve issues before they become risks.
• Deliver training and enablement to build confidence and fluency.
• Partner with Product, Support, and RCM teams to improve customer experience.

Requirements:

• 3-5 years in customer success, account management, or implementation at a SaaS company.
• Direct experience with RCM processes and EHR systems.
• Strong communication, autonomy, and ability to manage multiple clients.
• Comprehensive healthcare, dental, vision, and mental health coverage.
• Flexible PTO and generous family leave.
• 401(k) plan and FSA/DCFSA accounts.

Osmind

Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment.