Customer Success Manager (Founding Role)

Socket.dev; New York (NY); Hybrid; USD 105,000 - 145,000; Full time

Job summary

Socket.dev is seeking an Enablement Customer Success Manager to guide world-class sales organizations toward President’s Club through a comprehensive enablement program. You will report directly to the founder and drive 30MPC-based training, coaching, and lifecycle design.

You’ll lead enablement curricula, partner with frontline managers, and run QBRs to quantify impact. This role demands ownership from day one in a fast-paced, early-stage environment.

Qualifications

• 1+ of 3 backgrounds required: sales enablement, CSM with sales experience, or top seller/leader.
• Experience teaching frameworks and coaching managers to apply training.

Responsibilities

• Lead enablement programs and quarterly sprints to close skill gaps.
• Coach frontline managers to apply enablement frameworks in real-world scenarios.
• Run QBRs, quantify customer results, and identify expansion opportunities with sales.
• Contribute to building the enablement program from design to rollout.

Skills

Sales Enablement

CSM with Sales Experience

Top Seller / Leader

Executive Presence

Relationship Building

Ambiguity Tolerance

Job description

We are the top media company in sales behind the #1 sales podcast (3M+ downloads per year) and bestselling book, Cold Calling Sucks (And That's Why It Works).

And as the Enablement Customer Success Manager, you’ll help world class sales organizations get to President’s Club via our enablement program that teaches reps everything from cold calling to discovery to negotiation.

This is a 0:1 role with huge upside reporting directly into the founder (me, Armand!).

If you’re a student of the game of sales, have sales/CS/enablement experience… keep reading.

Let’s get every single one of these teams to President’s Club.

You’ll help teams rollout 30MPC frameworks, beat revenue targets, and expand accounts:

• Help Teams Get to President’s Club: You’ll guide teams through the 30MPC enablement curriculum, planning quarterly sprints to close every sales skill gap from cold calling to close.

• Be Enablement For Enablement: You’ll support enablement leads and frontline managers by teaching them the frameworks, helping them apply them in the real world, and coaching through roadblocks so the training actually sticks.

• Retaining and Expanding Customers: You’ll run QBRs, quantify customer results, and identify opportunities to expand customers in partnership with sales.

• Build This Function 0:1: You’ll help us build the enablement program 0:1 including everything from designing the customer lifecycle to the training program itself.

Why Join Us?

• If you want responsibility and ownership on day 1... you’ll be right at home joining our scrappy team of 10.

• If you love building relationships and helping people solve real problems... we push the envelope on world-class customer experience.

• If you want to help build a new revenue line inside the #1 sales media company... you’ll touch more parts of the business than you would in a traditional corporate CSM job.

Experience:

We’re looking for someone with 1 of 3 backgrounds (3+ years of experience required):

• Sales Enablement Professional: You’ve run enablement programs and rollouts that involved teaching sales skills beyond product knowledge.

• CSM with Sales Experience: You know how to master a product domain and use that to expand customers and maximize revenue retention (minimum 1 year sales XP required)

• Top Seller / Leader: You've been a top sales rep or leader who also breaks things down for junior reps and explain exactly how you do what you do.

Core Skills

You’ll nail this job if…

• You geek out about the craft of sales and love to teach others the game.

• You’ve got executive presence to level with a senior sales leader and get them to commit to changing behavior with their reps.

• You’re comfortable in early stage ambiguity where you’ll be responsible for building the customer journey and influencing the product roadmap.

Location & Compensation

• Hybrid in New York (3 days in office)

• Compensation Range: $105-145k (commensurate with experience)

Ready to punch your ticket to President’s Club?

Grab your Hawaiian shirt and welcome aboard, folks.