Customer Success Manager - Federal

1Kosmos; Seattle (WA); On-site; USD 90,000 - 140,000; Part time

Job summary

1Kosmos is seeking a Customer Success Manager to support the federal government sector, ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.

You will partner with federal program stakeholders, security/compliance teams, and cross-functional teams to deliver onboarding, support, and expansion outcomes, with a strong path to convert the 6-month contract into a permanent role based on performance and growth.

Qualifications

• U.S. Citizen (mandatory for federal work).
• 3-7 years of experience in Customer Success, Program Management, or Federal Account Management.
• Experience working with U.S. federal agencies (civilian or defense), directly or as a vendor.
• Experience at an identity, cybersecurity, or SaaS platform company.
• Strong communication and relationship-building with technical and non-technical stakeholders.
• Ability to project manage complex onboarding/deployments across functions.
• Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust.

Responsibilities

• Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
• Drive user engagement and manage project milestones through onboarding, enablement, and early usage
• Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers)
• Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63)
• Partner with Implementations to track timelines, proactively identify risks, and remove blockers
• Monitor usage, identify adoption gaps, and lead regular business reviews
• Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens
• Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates
• Share best practices and thought leadership with federal stakeholders

Skills

Customer Success

Program Management

Federal Account Management

Stakeholder communication

Onboarding management

Relationship building

Project management

SaaS knowledge

Identity and security concepts

Job description

About 1Kosmos 1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.

We're trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

Role Overview

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.

The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.

This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

Key Responsibilities

Customer Engagement & Success

• Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
• Drive user engagement and manage project milestones through onboarding, enablement, and early usage
• Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers)
• Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63)
• Partner with Implementations to track timelines, proactively identify risks, and remove blockers
• Monitor usage, identify adoption gaps, and lead regular business reviews
• Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens
• Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture)
• Share best practices and thought leadership with federal stakeholders

Requirements

Qualifications

Required:

• U.S. Citizen (mandatory for federal work)
• 3-7 years of experience in Customer Success, Program Management, or Federal Account Management
• Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
• Experience at an identity, cybersecurity, or SaaS platform company
• Strong communication and relationship-building skills with technical and non-technical stakeholders
• Ability to project manage complex onboarding/deployments across functions
• Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Preferred:

• Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
• Previous experience in startup/growth-stage environment
• Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred

Benefits

Why Join Now?

• Join a mission-driven company transforming how federal agencies secure identity
• Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
• Work cross-functionally with leaders across Product, Engineering, and Security
• Be part of a collaborative, values-driven team making real impact