Customer Success Manager (Europe) (Remote)

Weflow; United States; Remote; CAD 127,000 - 184,000; Full time

Benefits offered by this job

Equity

Flexible PTO

Job summary

Weflow, a revenue intelligence platform for RevOps and sales teams, is seeking a Senior Customer Success Manager to own a portfolio of strategic accounts and drive adoption, retention, and expansion. You’ll shape how we structure Customer Success with real ownership over the playbook and your commercial results.

In this hands-on role, you’ll ensure onboarding, adoption, retention, and revenue growth across your book.

Qualifications

• 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
• Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams.
• Experience leading implementation teams for highly complex products is a plus.
• Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
• Data-driven decision-making mindset and ability to translate insights into actions.

Responsibilities

• Own a portfolio of important accounts, driving adoption, retention, and expansion.
• Shape how we do Customer Success with ownership over the playbook and commercial results.
• Collaborate with Sales, Product, and Marketing to create a customer-first culture.
• Build our Customer Success function from scratch with a strong network across RevOps and GTM.

Skills

Revenue Operations

Salesforce Admin

Customer Success

Data-driven decisions

Tools

Salesforce

Job description

Please note: This role must be based in the European time zone.

Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence. We're a fast-growing, VC-backed team serving customers across the US and Europe, and we're now building out our Customer Success function.

As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires shaping how we do Customer Success, with real ownership over both the playbook and your commercial results.

Tasks

As Customer Success Manager, you'll work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow. You'll own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth, with real commercial upside tied to the results you deliver.

You'll be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion. This is a hands-on commercial role where you'll build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally, in a fast-growing environment with plenty of room to grow.

Requirements

• 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
• Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams.
• Experience in Revenue Operations and/or as a Salesforce admin is a plus.
• Experience leading implementation teams for highly complex products is a plus.
• Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
• Proven track record of those metrics and urgency around onboarding and implementations.
• Have shown curiosity and ability to implement AI to optimize processes within your department.
• Data-driven decision-making mindset, translating insights into actionable strategies.
• Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture.
• Exceptional executive communication and stakeholder management skills.
• Revenue-generating role, closely collaborating with the founders of Weflow
• Competitive compensation, including performance-based incentives and equity.
• Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base.
• High-impact position in a customer-, and velocity-driven culture.
• Flexible PTO, competetive compensation and equity

This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms.

Weflow is an an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.