Customer Success Manager, Enterprise

pushpay; United States; Hybrid; USD 87,000 - 97,000; Full time

Benefits offered by this job

Healthcare premiums for employee

70%+ employer-paid premiums for depend

401K match

Hybrid/Remote work model

Remote work

12 paid company holidays

2 paid Volunteer Time Off days

15 days PTO to start

Paid parental and adoption leave

Job summary

Pushpay is seeking a Customer Success Manager to nurture relationships with our Enterprise customers, driving retention, renewals, and expansion. You will manage a quota-based book of accounts, structure contract terms, and guide customers to maximize value from Pushpay.

You will coordinate with clients to ensure deployment, adoption, and ongoing usage, while enabling upsell opportunities and delivering strong customer outcomes across the organization.

Qualifications

• 5+ years of sales, account management, renewal team management or customer success experience with Enterprise Customers.
• Bachelor's Degree or additional equivalent years of experience.
• Proven track record with quota/ target attainment.
• Ability to build relationships with large account sets.
• Managed 100+ large, enterprise accounts in prior roles.

Responsibilities

• Revenue Retention: targets and goals to ensure customers stay customers.
• Adoption Target: help organizations deploy and use Pushpay and drive adoption.
• Upsell: responsible for selling additional products and features.
• High Sales Activities: large volume of calls and emails.
• Pushpay Product Training and Assistance: training, deployment, and giver adoption.
• Travel: on-site meetings with direct reports to build relationships.

Skills

Enterprise account management

Education

Bachelor's Degree

Tools

Salesforce.com

Job description

About the Role

The Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical, Dental, and Vision for employee


• 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents


• 401K match


• Hybrid work model - 3 days in the office / 2 days remote - COS only


• Remote


• 12 paid company holidays


• 2 paid Volunteer Time Off days


• 15 days PTO to start, increases with tenure and seniority


• Paid parental and adoption leave

Compensation Range

• CO: $72k - $83.2k base + $20k variable = $92k-$103.2k OTE


• National Range: $67k-77k base + $20k variable = $87k-$97k OTE

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.

What You'll Do

• Revenue Retention: You will have targets and goals that ensure our customers stay customers.


• Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn't stop there. We help them engage with their givers and drive adoption beyond the organization.


• Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.


• High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.


• Pushpay Product Training and Assistance: You will be an expert in Pushpay's products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.Other related duties as assigned.


• Travel: On-site meetings are expected in this role.You must be able to travel with your direct reports to build customer relationships and increase value proposition.

What You'll Bring

• 5 years+ of sales, account management, renewal team management or customer success experience with Enterprise Customers.


• Bachelor's Degree or additional equivalent years of experience.


• Proven track record with quota/ target attainment.


• Ability to build relationships with large account sets.


• Managed 100+ large, enterprise accounts in prior roles.


• Experienced. You've used and have working knowledge of Salesforce.com or a similar CRM system. Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.


• Manage the full-cycle renewal process from prospect to close. Complete Discovery Calls with Decision Makers, Negotiate and Close deals.


• Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.


• Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a \"self- starter\" or \"driven\".


• Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time