Customer Success Manager — Drive Onboarding & Product Impact

Pylon; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Meals and snacks at the office

Fully covered medical, dental, and視on

Retirement savings

14 company holidays + unlimited PTO

Annual offsite

Relocation and immigration support

Job summary

Pylon is seeking a Customer Success Manager to be the face of Pylon for our customers as they onboard, ramp up, and derive real value from the product. You'll own a book of accounts end to end: hosting calls, answering questions, teaching best practices, and ensuring customers actually use what they're paying for.

This is a hands-on, in-person role at a fast-growing company. You'll collaborate with engineering to build tooling, monitor usage signals, and translate customer feedback into product

Qualifications

• 0-2 years of experience in a Customer Success, Account Management, or other customer-facing role (new grads welcome).
• BA/BS degree or equivalent practical experience.
• Comfortable interacting with customers daily over chat and video.
• Able to dive deep into a customer's use case and business and recommend real solutions, not just point them to a help article.
• Strong technical curiosity: comfortable learning a technical product inside and out, with genuine interest in tinkering with it and imagining new workflows.
• Organized and hardworking, able to juggle a growing book of accounts without letting things slip.

Responsibilities

• Own onboarding and adoption for your book of customers: host calls, answer questions in real time, and teach best practices so customers get value fast.
• Keep customers current on new features through creative, scalable channels, webinars, written content, office hours, whatever actually gets the message across.
• Watch usage and engagement signals closely, and proactively reach out to customers who aren't using the product as expected before it becomes a bigger problem.
• Partner with engineering to build the tooling and internal processes that make customer success more efficient as we grow, and turn what you hear from customers into real product feedback.
• Dogfood Pylon for your own workflows every day. You're not just a user of the product, you're one of the people shaping what we build next.

Skills

Customer-facing experience

Communication skills

Organizational skills

Curiosity about technology

Education

BA/BS degree or equivalent

Job description

Pylon is seeking a Customer Success Manager to be the face of Pylon for our customers as they onboard, ramp up, and derive real value from the product. You'll own a book of accounts end to end: hosting calls, answering questions, teaching best practices, and ensuring customers actually use what they're paying for.

This is a hands-on, in-person role at a fast-growing company. You'll collaborate with engineering to build tooling, monitor usage signals, and translate customer feedback into product