Customer Success Manager - Digital Identity & Authentication

Remote Jobs; Palo Alto (CA); Remote; USD 144,000 - 170,000; Full time

Job summary

A leading identity solutions firm is looking for a candidate to engage customers and manage a portfolio focused on fraud prevention. A Bachelor's degree along with at least 3 years of relevant experience, particularly in identity solutions and data analysis is essential. The role offers competitive pay, a comprehensive benefits package, and a remote work stipend.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance

22 business days of paid time off (PTO) per year plus paid sick leave

Employee Stock Options Program (ESOP)

Qualifications

• Minimum of 3 years of experience with authentication, biometrics, anti-fraud, digital or mobile identity solutions.
• Previous management experience with medium/large accounts.
• Strong understanding of KPIs and their analysis.

Responsibilities

• Engage customers in strategy meetings to maximize value from the partnership.
• Build and maintain relationships with key decision makers and stakeholders.
• Support a portfolio of accounts to address diverse fraud types.

Skills

Authentication

Biometrics

Anti-fraud technologies

Data analysis

SQL

Education

Bachelor's degree in business or technology fields

Tools

SaaS B2B environments

Job description

Employer Industry: Location Identity Solutions

Why consider this job opportunity:

• Salary up to $170k OTE
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Remote work stipend to support flexible working arrangements
• 22 business days of paid time off (PTO) per year plus paid sick leave
• Employee Stock Options Program (ESOP) for investment in the company’s future
• Opportunity to engage in industry events to expand networking and knowledge

What to Expect (Job Responsibilities):

• Engage customers in strategy meetings to maximize value from the partnership
• Build and maintain relationships with key decision makers and stakeholders
• Support a portfolio of accounts to address diverse fraud types
• Monitor usage and performance metrics, proposing process improvements based on insights
• Participate in the maturation of team and company processes to enhance operational scalability

What is Required (Qualifications):

• Bachelor's degree in business or technology fields
• Minimum of 3 years of experience with authentication, biometrics, anti-fraud, digital or mobile identity solutions
• Experience in SaaS B2B environments
• Previous management experience with medium/large accounts
• Proficiency in data analysis and SQL, including the ability to work with data across different tables/databases

How to Stand Out (Preferred Qualifications):

• Strong understanding of KPIs and their analysis
• Experience participating in industry events related to SaaS, authentication, anti-fraud, and digital identity

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