Customer Success Manager (CSM)

Remarcable, Inc.; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision

STD & group life

401(k) with company match

2 weeks PTO + 56 hrs sick in year 1

Bonus potential

Series A growth trajectory

Job summary

Remarcable, Inc. in Omaha, NE seeks a Customer Success Manager to own post-onboarding relationships for a dedicated book of business, driving retention, expansion, and real business value for contractor clients.

You will lead value realization, manage health metrics in Salesforce and Totango, and proactively prevent churn while seeking upsell opportunities. Strong cross-functional communication with Product, Engineering, and Sales is essential for success.

Qualifications

• 5+ years in B2B SaaS CS or Account Management.
• Construction industry experience is a meaningful plus.
• Systems-minded and CRM proficient.

Responsibilities

• Drive value realization and ROI for contractor clients.
• Lead handoff from onboarding into long-term success plans with QBRs/EBRs.
• Protect and grow ARR through proactive account management.
• Monitor account health in Totango and Salesforce; act on churn before renewal.
• Identify upsell opportunities across modules/regions.
• Translate field feedback into clear input for Product and Engineering.

Skills

B2B SaaS CS

Account Management

Salesforce

Totango

Tools

Salesforce

Totango

Job description

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We’ve processed billions in material purchases and we’re scaling fast. As a CSM (Customer Success Manager), you’ll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

What You’ll Do

• Drive value realization
• Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
• Protect and grow ARR
• Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don’t wait for the renewal date to find out there’s a problem.
• Expand accounts
• Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
• Feed product insight
• Translate field feedback into clear, actionable input for Product and Engineering. You’re the voice of the contractor inside the building.

Who You Are

• 5+ years in B2B SaaS CS or Account Management
• You’ve managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
• Systems-minded
• Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn’t in the CRM, it didn’t happen.
• Proactive by default
• You don’t wait for a customer to raise a flag. You intervene before problems become crises.
• Fluent across audiences
• You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you’re comfortable in both rooms.
• Owner’s mentality
• You treat your book of business like your own company — focused on high-impact work, not busy work.

Compensation and Benefits

• Medical, dental & vision (company-paid for employee coverage)
• STD & group life (company-paid), voluntary LTD
• 401(k) with company match
• 2 weeks PTO + 56 hrs sick in year 1
• Bonus potential
• Series A growth trajectory

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