Customer Success Manager, Corporate

PetDesk, LLC.; United States; On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid holidays

Parental leave

Pet insurance

Learning stipend

Job summary

PetDesk is seeking a Corporate Customer Success Manager to steward a portfolio of 500+ corporate accounts, driving adoption, expansion, and retention across clinics. You will partner with the Strategic Account Manager, deliver webinars and regional business reviews, and translate account data into a compelling value narrative.

This role requires 3+ years in CS, data-driven decision making, and strong presentation skills. Travel up to 25% to deepen relationships; Salesforce/ChurnZero a plus.

Qualifications

• 3+ years in a Customer Success role managing a large portfolio.
• Ability to use account health data to prioritize proactively.
• Experience identifying expansion opportunities and collaborating with Sales/AM.
• Confident presenting to groups via webinars or business reviews.
• Skilled at translating data into a clear business narrative.
• Thrive in cross-functional, fast-moving environments; calm under pressure.
• Experience with Salesforce or CS automation tools is a plus.

Responsibilities

• Partner strategically with SAM and clinic teams to drive retention.
• Translate enterprise priorities into clinic-level actions using health data.
• Surface expansion and upsell signals to the SAM team.
• Collaborate with Marketing to develop case studies and referrals.
• Design and deliver enablement training that improves adoption.
• Identify at-risk accounts early and drive mitigation plans.
• Represent the voice of the customer to Support, Product, Marketing.
• Deliver regional webinars and business reviews for clinic owners.
• Travel up to 25% to deepen regional relationships.

Skills

Customer Success

Portfolio management

Data-driven

Presentation skills

Cross-functional collab

Sales collaboration

Salesforce experience

Tools

Salesforce

ChurnZero

Job description

About the role:

Corporate Customer Success Managers are the reason PetDesk retains and grows its largest customer segment, protecting revenue across a portfolio of 500+ corporate accounts through proactive success management.

This role builds and executes plans that drive adoption, monitors account health to proactively identify risk, and intervenes before issues threaten retention. The Corp CSM serves as the voice of the customer internally and among executive external leadership; they surface expansion opportunities, partner with Marketing to generate case studies and referrals, and drive enablement training that helps clinics realize the full value of the platform.

As the primary relationship owner for their portfolio, the Corp CSM builds consultative, trusted-advisor relationships at the clinic and corporate level, delivers webinars and regional business reviews that translate account data into a clear value narrative, and manages a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale.

Apply if you're excited to:

• Partner strategically with the Strategic Account Manager (SAM), corporate stakeholders, and clinic-level teams to drive retention and customer value
• Support corporate and regional initiatives, translate enterprise priorities into clinic-level action, using account health data to identify opportunities to strengthen adoption, engagement, and overall impact
• Surface expansion and upsell signals to the Strategic Account Manager team, directly contributing to revenue growth across your portfolio
• Partner with Marketing to develop case studies and generate referrals that fuel new business
• Design and deliver enablement training that turns product adoption into measurable clinic outcomes
• Identify at‑risk accounts early and drive mitigation plans that protect retention before issues escalates to corporate leadership
• Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
• Deliver regional webinars and business reviews that turn account metrics into a compelling value story for clinic owners and managers
• Travel up to 25% to build and deepen regional customer relationships

About you:

• 3+ years in a Customer Success role, ideally managing a large, diverse portfolio of accounts (veterinary industry experience a plus)
• Track record of using account health data to prioritize proactively rather than reactively
• Comfortable identifying expansion opportunities and partnering cross‑functionally with Sales/Account Management to close them
• Confident and polished presenting to groups — experienced delivering webinars or business reviews that land with a non‑technical audience
• Skilled at translating data into a clear, business‑relevant narrative for both customers and internal stakeholders
• Tactful and poised under pressure; thrives in cross‑functional collaboration and fast‑moving environments
• Experience with Salesforce, ChurnZero, or similar CS/automation tools a plus

Benefits & Perks:

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 12 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development

$68,000 - $80,000 a year

We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us.

Performance Bonus: In addition to the hourly base pay of $26–$28/hour, this role is eligible for a performance-based bonus tied to achieving specific, predetermined KPIs and individual performance goals.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.