Customer Success Manager, Business Services (Remote - Eastern Time Zone)

LexisNexis Risk Solutions Healthcare; Forest Home (NY); Remote; USD 70,000 - 80,000; Full time

Job summary

Join a leading company in risk management as a Customer Success Manager, where you'll enhance client engagement and product utilization to drive success. This remote position focuses on optimizing client experiences through collaboration, problem-solving, and effective communication. Offering a competitive salary and benefits, this role is pivotal in helping clients achieve positive outcomes.

Benefits

Comprehensive health benefits

401(k) with match

Wellness platform with incentives

Paid Time Off and volunteer leaves

Family benefits including bonding leaves

Qualifications

• 3+ years of customer success or sales experience required.
• Degree in Business or equivalent work experience.
• Experience with various industries like financial services or fintech.

Responsibilities

• Engaging with clients post-implementation to ensure product performance.
• Optimizing client interactions to assess needs and uncover opportunities.
• Resolving service delivery issues and collaborating with internal teams.

Skills

Consultative skills

Organizational skills

Project management skills

Communication skills

Teamwork

Education

Bachelor's degree in Business

Job description

Customer Success Manager, Business Services (Remote - Eastern Time Zone)

Join to apply for the Customer Success Manager, Business Services (Remote - Eastern Time Zone) role at LexisNexis Risk Solutions Healthcare

Customer Success Manager, Business Services (Remote - Eastern Time Zone)

Join to apply for the Customer Success Manager, Business Services (Remote - Eastern Time Zone) role at LexisNexis Risk Solutions Healthcare

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About The Team

Our Northeast National sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About The Job

The Customer Success Manager role works on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products across various platforms to create positive business outcomes.

You'll Be Responsible For

• Engaging with clients post-implementation to address product performance inquiries and ensure ROI has been met.
• Optimizing every client contact to assess additional client needs and uncover additional sales opportunities.
• Preparing client correspondence per established communication plan and communicate regularly with clients, both proactively and on demand.
• Resolving service delivery or quality problem issues raised by clients and working with internal teams to respond to these issues, including participating in problem resolution process with support teams. Ensuring appropriate resources remain focused on issue resolution; escalating roadblocks through management teams as needed.
• Collaborating with the product team to further develop knowledge on particular solutions to enhance the client’s experience with LexisNexis Risk Solutions.
• Ensuring continuous improvement by identifying changes in performance, completing and documenting analysis and drive enhancements to production.
  
  

Qualifications

• 3+ years of customer success or sales experience.
• Bachelor's degree in Business, etc. or work equivalent experience.
• Experience working with customers in a variety of industries, such as financial services, fintech, and credit.
• Consultative skills with the ability to collaborate and to explore options with customers.
• Strong organizational and project management skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a team environment, by soliciting input and feedback.
  
  

Learn more about the LexisNexis Risk team and our culture here.

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
  
  

Application deadline is 6/30/2025.

Position is eligible for base salary plus a variable component. Commissions uncapped.

The salary range provided in this posting is the base salary range for Maryland and Washington: $70,000-80,000 USD

The salary range provided in this posting is the base salary range for New York and New Jersey: $70,000-80,000 USD

$70,800.00 - $117,800.00

Apply Now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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