Customer Success Manager, Business Services (Remote)

Lexis Nexis; South Carolina; Remote; USD 80,000 - 108,000; Full time

Job summary

A leading legal information provider is looking for a skilled candidate to manage client relationships and drive product utilization in South Carolina. The role requires over 3 years of customer success or sales experience and offers comprehensive benefits. Strong communication and organizational skills are essential for success in this position.

Benefits

Comprehensive health benefits

Retirement benefits with a 401(k) match

Opportunities for professional growth

Wellness programs and paid volunteer days

Qualifications

• 3+ years of customer success or sales experience.
• Experience working with customers in financial services, fintech, and credit.
• Strong organizational and project management skills.

Responsibilities

• Engage with clients to address product performance inquiries.
• Identify additional client needs and uncover sales opportunities.
• Collaborate with internal teams to resolve service delivery issues.

Skills

Customer success experience

Sales experience

Organizational skills

Project management

Communication skills

Education

Bachelor's degree in Business

Job description

Why consider this job opportunity

• Salary up to $107,100
• Total target cash compensation of up to $164,900
• Comprehensive health benefits including medical, dental, and vision
• Retirement benefits with a 401(k) match and Employee Share Purchase Plan
• Opportunities for professional growth and involvement in Employee Resource Groups
• Supportive work environment with wellness programs and paid volunteer days

What to Expect (Job Responsibilities)

• Engage with clients post-implementation to address product performance inquiries and ensure ROI is met
• Identify additional client needs and uncover sales opportunities during client interactions
• Prepare and maintain client correspondence as per the established communication plan
• Collaborate with internal teams to resolve service delivery issues and enhance client satisfaction
• Drive continuous improvement by analyzing performance and implementing enhancements

What is Required (Qualifications)

• 3+ years of customer success or sales experience
• Bachelor's degree in Business or equivalent experience
• Experience working with customers in industries such as financial services, fintech, and credit
• Strong organizational and project management skills
• Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Consultative skills with the ability to collaborate and explore options with customers
• Experience in managing client relationships and driving product utilization

#RiskManagement #CustomerSuccess #SalesExperience #CareerGrowth #HealthBenefits

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