Customer Success Manager - Bellevue, WA

Trestleiq; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

An innovative technology company is seeking a Customer Success Manager to enhance customer satisfaction and retention. In this pivotal role, you will serve as the primary contact for enterprise customers, ensuring they receive top-notch service and support. You will engage with various teams to optimize product integration and identify growth opportunities within customer portfolios. This position offers a unique chance to impact the company's growth while developing your career in a dynamic startup environment. If you have a passion for customer success and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• Proven track record in account management within the tech industry.
• Experience with APIs and data analytics tools is a plus.

Responsibilities

• Serve as the main customer contact and provide excellent service.
• Engage with stakeholders to suggest product improvements.

Skills

Account Management

Customer Success Management

APIs

Data Analytics

Communication Skills

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Communications

Tools

Analytics Software

Reporting Tools

Job description

Trestle is a technology company based in Bellevue, Washington, that is building the next generation of data products for businesses. We provide identity data APIs to help businesses improve their customer onboarding, lead management, and call operations through accurate customer verification and enrichment. We are trusted by enterprise customers, like Twilio, ActiveProspect, Best Buy, and more, serving 2B+ queries annually. We do that by providing the most comprehensive data coverage and solutions delivered to customers with low-latency APIs and best-in-class customer service.

Trestle was founded by industry leaders responsible for growing Ekata’s data and identity verification business from a startup with less than ten people to an $850M acquisition by Mastercard in 2021. We are a growing and profitable business that’s less than three years old with 200+ enterprise customers and a massive potential for future growth. The business is backed by the top investors and entrepreneurs in the identity data space with decades of experience building industry-leading technology companies.

Job Overview:

As the primary point of contact for enterprise customers, you will play a crucial role in retaining and expanding Trestle’s customer base, directly impacting company growth and customer satisfaction. A Customer Success Manager at Trestle supports the business by providing excellent service and technical support to our clients. Trestle is a customer-centric company. We are focused on understanding our customers’ and partners’ business problems, providing timely and valuable support and analysis, and acting as their advocate. This role will manage various enterprise customers and partners and collaborate with sales, product, and the leadership team to ensure we provide the best possible ROI and customer experience. You’ll not only be part of a growing team but also have opportunities for career development as the company continues its expansion.

In this role, you will:

• Serve as the main customer contact and provide excellent customer service to Trestle’s current customers and partners.
• Engage with internal and external product/engineering stakeholders to suggest product improvements and ensure successful integrations.
• Retain and grow a select list of accounts by developing an in-depth understanding of customers’ and partners’ business problems/goals and internal workflows/processes.
• Proactively identify opportunities in assigned customer portfolios for successful onboarding, increased adoption of our products, and expansion into other business areas.
• Identify areas of opportunity and/or concern based on usage patterns, API response time, and regular client communication.
• Utilize various analytics, reporting, and other internal software to maximize customer success.
• Engage with our customers and partners via phone, email, and in-person to develop relationships and identify areas for growth and expansion.
• Be an expert on the full suite of Trestle products; use this knowledge and a consultative approach to maximize customer success.
• You will work closely with sales, engineering, and product teams to ensure seamless integration and the delivery of high-impact customer solutions, all within a collaborative and innovative environment.
• Troubleshoot potential bugs and issues and work with internal teams to properly escalate patterns that warrant more attention.
• Negotiate contracts for incremental business opportunities and renew existing contracts with the most favorable terms for the client and Trestle.
• Travel up to 20% domestically, primarily to customer sites and conferences, as needed.
• Receive a salary of $80,000 to $120,000, depending on experience.

About You:

• Bachelor’s degree in Business, Communications, related field or equivalent experience
• Proven track record in account management or customer success management within the tech industry, ideally with experience working with developer teams or sales engineering
• Experience with recurring revenue models and account retention strategies
• Experience with APIs, data analytics tools, or integration platforms is a plus.
• Previous experience working with channel partnerships is a huge plus.
• Exceptional attention to detail with strong organizational and prioritization skills
• Strong presentation skills and proven ability to effectively communicate product information to the C-suite
• Comfort in a fast-paced startup environment
• This role is on-site, so you must be able to commute to the office in Bellevue, Washington.

Trestle’s Values:

We have established a core set of values through years of experience building technology businesses:

• Customer-first
• Dive Deep
• Growth Mindset
• One Team

Our core values—Customer-first, Innovation, Dive Deep, Growth Mindset, and One Team—guide everything we do. As a Customer Success Manager, you’ll embody these values in your interactions with customers and colleagues.

Come join us as we take on the ambitious goal of building the industry-leading platform for identity data APIs.

How to Apply:

Please submit your resume via email to [e-mail] . In the subject line of your email, please include “Customer Success Manager Application – [Your Name]”. We look forward to reviewing your application.

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Get started for free—no credit card required

Get started for free—no credit card required