Customer Success Manager (APAC)

Coder; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Coder is seeking a Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You’ll guide customers from onboarding through renewal, clearing blockers and aligning our platform to their goals.

You’ll lead rollouts, monitor health and usage, partner with Sales on expansions and renewals, and collaborate with Support and Product on issues to deliver global customer coverage.

Qualifications

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
• Hands-on experience with Salesforce and other CS platforms.
• Ability to build relationships with executive, business, and technical stakeholders.
• Strong feedback loop with Product and cross-functional teams.

Responsibilities

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth implementation.
• Remove barriers to adoption so customers achieve desired outcomes quickly.
• Engage with customers to understand goals and provide tailored guidance.
• Identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Oversee renewals and forecasting, ensuring timely commitments.
• Serve as the primary contact for inquiries and escalations; collaborate with internal teams to resolve.
• Monitor and report on customer health and usage.
• Develop deep expertise in Coder’s products to provide global coverage.

Skills

Customer success

Sales experience

Enterprise experience

Cloud infrastructure

DevOps

CI/CD

Salesforce

Stakeholder management

Executive relationships

Product feedback

Tools

Salesforce

Gainsight

Pylon

Totango

Job description

We’re hiring a Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals.

You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.

What you’ll do here

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
• Remove barriers to adoption so customers achieve their desired outcomes expediently
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
• Oversee renewals and forecasting, ensuring timely, successful commitments
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
• Monitor and report on customer health and usage
• Develop deep expertise in Coder’s products to provide global customer coverage

What we’re looking for

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
• Hands‑on experience with Salesforce and other industry‑standard CS platforms
• History of building strong relationships across executive, business, and technical stakeholders
• Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
• Habit of staying current on industry trends, CS best practices, and the competitive landscape
• Startup experience
• High EQ with strong verbal communication and technical writing skills
• Self‑motivated with a creative and analytical approach to problem‑solving

Bonus tacos if you have

• Customer success or sales experience focused on developer tools
• Renewal management experience
• Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)
• Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)

Coder is a proud Equal Opportunity Employer

We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.