Customer Success Manager

iQor; Westlake Village (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading tech company in data analytics is seeking a Customer Success Manager based in Westlake Village, CA. The ideal candidate will play a critical role in enhancing customer satisfaction by managing relationships, onboarding clients, and driving product adoption. This hybrid position requires 3 days a week in the office and offers opportunities for professional growth in a collaborative team environment.

Benefits

Medical insurance

Vision insurance

401(k)

Competitive salary and benefits

Flexible working environment

Professional growth opportunities

Qualifications

• 3 to 5 years of experience in Customer Success or related fields.
• Experience in data analytics or platform environments is a plus.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own the end-to-end customer onboarding process.
• Build and maintain strong client relationships.
• Act as a bridge between customers and internal teams.

Skills

Customer Success

Account Management

Project Management

Communication

Relationship-building

Education

Bachelor's degree

Tools

SQL

Tableau

Looker

Power BI

HubSpot

JIRA

Gainsight

Totango

Job description

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Location: Westlake Village, Los Angeles (Hybrid – 3 days/week in office)

Experience: 3–5 years

Employment Type: Full-time

Schedule Availability: 6am - 2pm EST; must be available to work East Coast Time Zone.

About the Role:

We are looking for a Customer Success Manager (CSM) to join our growing team and play a pivotal role in helping our customers succeed with our SaaS data analytics platform. As the primary point of contact for new and existing clients, you will be responsible for onboarding, driving adoption, and ensuring long-term customer satisfaction.

You will work cross-functionally across product, engineering, data, and support teams — acting as both a trusted advisor to our clients and an internal advocate for their needs. This is a hybrid position based in Westlake Village (Los Angeles), requiring 3 days/week in-office presence.

Key Responsibilities:

• Own the end-to-end customer onboarding process, ensuring a smooth transition from sales to go-live.
• Build and maintain strong, long-lasting client relationships through regular engagement and proactive support.
• Act as a bridge between customers and internal teams (product, engineering, support, etc.) to align customer goals with product capabilities.
• Lead regular check-ins, business reviews, and performance updates to monitor health and success metrics.
• Help clients navigate the platform effectively and identify new use cases to drive value and retention.
• Collaborate with project stakeholders and manage deliverables and timelines, functioning as a lightweight project manager when needed.
• Anticipate client needs and escalate risks or concerns early, ensuring timely resolution and communication.
• Collect and share customer feedback to inform product development and innovation.

Requirements:

• 3 to 5 years of experience in Customer Success, Account Management, or Project Management in a SaaS company.
• Experience working in data analytics, BI, or data platform environments is a strong plus.
• Excellent communication, relationship-building, and stakeholder management skills.
• Comfortable managing ambiguous or evolving environments with a proactive and problem-solving mindset.
• Ability to coordinate with technical and non-technical teams and translate customer needs into action.
• Strong organizational skills with a bias toward action and follow-through.

Preferred Skills:

• Familiarity with data platforms, SQL, or BI tools (e.g., Tableau, Looker, Power BI).
• Prior experience with tools like HubSpot, JIRA, or customer success platforms (e.g., Gainsight, Totango).
• Experience supporting enterprise clients or working in fast-growing startup environments.

Work Model:

• Hybrid role – 3 days a week on-site in Westlake Village (LA), remainder remote.
• Flexible working environment and team-oriented culture.

What We Offer:

• The chance to work with cutting-edge data technology in a rapidly growing company.
• A collaborative and dynamic team environment.
• Competitive salary and benefits.
• Professional growth opportunities in a customer-centric culture.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Analyst

• Industries

  Outsourcing and Offshoring Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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