Customer Success Manager

WOW Recruitment; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

A leading recruitment firm is looking for a Customer Success Manager to join a dynamic team. This position is fully remote and involves managing customer relationships, supporting implementation of AI-driven eCommerce solutions, and providing actionable insights based on performance data. Candidates should have experience in customer success or account management within the SaaS or eCommerce sectors. Strong analytical and communication skills are essential.

Qualifications

• 2 years in Customer Success, Account Management, or a related role in SaaS, eCommerce, or tech-driven environments.
• Familiarity with eCommerce, retail, or digital marketing.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary relationship manager for assigned customers.
• Conduct onboarding, training, and ongoing support to customers.
• Collaborate with internal teams to advocate for customer needs.

Skills

Customer Success

Account Management

Analytical Skills

Communication

Problem-Solving

Collaboration

Tech-Savvy

Tools

HubSpot

Salesforce

Google Analytics

Job description

Overview

Customer Success Manager at a leader in AI-powered eCommerce optimization. They help brands improve and optimize site search, merchandising, personalization, smart collections, and visual discovery. They work with top online retailers to create seamless shopping experiences.

Base pay

$75,000.00/yr - $80,000.00/yr

Job details

• Role: Full remote
• Employment type: Full-time
• Industry: Online and Retail SaaS / eCommerce

Responsibilities

• Serve as the primary relationship manager for assigned customers, ensuring their success with their platform.
• Conduct onboarding, training, and ongoing support to help customers implement and optimize search, merchandising, and personalization strategies.
• Analyze performance data (conversion rates, search accuracy, AOV) to provide actionable recommendations.
• Collaborate with internal teams (Product, Support, Sales) to advocate for customer needs and drive continuous improvements.
• Monitor customer health scores, address pain points, and mitigate churn risks.
• Identify upsell and expansion opportunities, aligning solutions with customer growth goals.
• Stay updated on eCommerce trends and best practices to educate and guide customers.

Required Qualifications

• Experience: 2 years in Customer Success, Account Management, or a related role in SaaS, eCommerce, or a tech-driven environment.
• Industry Knowledge: Familiarity with eCommerce, retail, or digital marketing
• Analytical Skills: Ability to interpret data, identify trends, and make data-driven recommendations.
• Communication: Strong verbal and written communication skills; ability to simplify complex concepts for customers.
• Problem-Solving: Proactive and resourceful in troubleshooting customer challenges.
• Collaboration: Comfortable working cross-functionally with Product, Engineering, and Marketing teams.
• Tech-Savvy: Experience with analytics tools, CRM platforms (HubSpot, Salesforce), and AI-driven solutions is a plus.

Nice-to-have Skills

• Experience in a fast-paced start-up or high-growth SaaS company.
• Familiarity with SQL, Google Analytics, or other data visualization tools.

Success Metrics

• Increased customer adoption and engagement with their features.
• Improved conversion rates, AOV, and search accuracy for managed accounts.
• High customer retention and satisfaction scores.
• Identification and execution of expansion opportunities.