Customer success manager

7Seventy; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

7Seventy is seeking an experienced Customer Success Manager II to guide our Enterprise customers through Chromatic's lifecycle. You will act as a strategic advisor, drive enterprise-wide adoption, and build long-term partnerships with senior engineering and product leaders.

You will own a high-value Enterprise book, lead renewal cycles, identify expansion opportunities, and collaborate with cross-functional teams to ensure a measurable ROI and successful product value realization.

Qualifications

• 4-6+ years of direct customer management experience in Customer Success, Account Management, or a related SaaS role.
• Experience managing large, complex Enterprise accounts, including multi-team rollouts, renewals, and expansions.
• Strong executive presence and communication skills with the ability to advise senior engineering and product leaders.
• Ability to interpret product engagement and usage data to drive account strategy.
• Highly organized with strong follow-through across multiple Enterprise accounts.
• Curious, resourceful, proactive, and comfortable working in a fast-paced startup environment.
• Enthusiasm for developer tools and modern frontend engineering workflows.

Responsibilities

• Own a high-value Enterprise book of business and maintain strong executive-level relationships across Engineering, Product, Design, and Procurement.
• Serve as a strategic advisor on Chromatic and Storybook, helping organizations adopt the platform at scale and implement best practices.
• Lead complex renewal cycles and develop proactive retention strategies to consistently achieve Enterprise gross retention goals.
• Identify and close expansion opportunities, partnering with Sales or driving expansion motions as appropriate.
• Facilitate business reviews and value assessments for senior stakeholders, reinforcing ROI and uncovering new opportunities.
• Partner cross-functionally with Solutions Engineering, Sales, Product, and Engineering to ensure an exceptional end-to-end customer experience.
• Act as a senior voice of the customer by providing structured, actionable feedback that informs Chromatic's product roadmap.
• Analyze product usage data, customer behavior, and business metrics to identify risks and opportunities within accounts.
• Create account plans for top Enterprise customers, tracking goals, adoption milestones, and expansion pathways.
• Maintain detailed documentation of account activity, insights, and stakeholder relationships to support cross-functional visibility.
• Communicate product updates and launches to ensure customers are informed and taking full advantage of new features.

Job description

We are seeking an experienced Customer Success Manager II to guide our Enterprise customers throughout their entire lifecycle with Chromatic. You will act as a strategic advisor, drive enterprise-wide adoption, influence product value realization, and build long-term partnerships with senior engineering and product leaders.

Key Responsibilities

• Own a high-value Enterprise book of business and maintain strong executive-level relationships across Engineering, Product, Design, and Procurement.
• Serve as a strategic advisor on Chromatic and Storybook, helping organizations adopt the platform at scale and implement best practices.
• Lead complex renewal cycles and develop proactive retention strategies to consistently achieve Enterprise gross retention goals.
• Identify and close expansion opportunities, partnering with Sales or driving expansion motions as appropriate.
• Facilitate business reviews and value assessments for senior stakeholders, reinforcing ROI and uncovering new opportunities.
• Partner cross-functionally with Solutions Engineering, Sales, Product, and Engineering to ensure an exceptional end-to-end customer experience.
• Act as a senior voice of the customer by providing structured, actionable feedback that informs Chromatic's product roadmap.
• Analyze product usage data, customer behavior, and business metrics to identify risks and opportunities within accounts.
• Create account plans for top Enterprise customers, tracking goals, adoption milestones, and expansion pathways.
• Maintain detailed documentation of account activity, insights, and stakeholder relationships to support cross-functional visibility.
• Communicate product updates and launches to ensure customers are informed and taking full advantage of new features.

Requirements

• 4-6+ years of direct customer management experience in Customer Success, Account Management, or a related SaaS role.
• Experience managing large, complex Enterprise accounts, including multi-team rollouts, renewals, and expansions.
• Strong executive presence and communication skills with the ability to advise senior engineering and product leaders.
• Ability to interpret product engagement and usage data to drive account strategy.
• Highly organized with strong follow-through across multiple Enterprise accounts.
• Curious, resourceful, proactive, and comfortable working in a fast-paced startup environment.
• Enthusiasm for developer tools and modern frontend engineering workflows.

Nice to Have

• Experience working in developer tools companies.
• Familiarity with frontend workflows (pull requests, component libraries, CI/CD).
• Experience with Vitally, HubSpot, or similar tools.
• Background working remotely in a startup or small-team environment.