Customer Success Manager

Domino Data Lab, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking a Customer Success Manager to maintain and grow client relationships while maximizing satisfaction and revenue. Responsibilities include representing the company during the customer lifecycle, driving cloud adoption, and identifying upsell opportunities. Candidates should have a minimum of 3 years of experience in a client-facing role, preferably in a SaaS/AI environment, and proficiency in CRM tools.

Qualifications

• 3+ years in a client-facing role, preferably in a SaaS/AI environment.
• Experience with relevant products such as Cloudera, Databricks, or Google ML Analytics Solutions.
• Proven track record of exceeding goals and managing multiple accounts.

Responsibilities

• Represent the company during the customer lifecycle and communicate its value proposition.
• Drive conversations for cloud adoption and collaborate with teams to automate customer success initiatives.
• Identify upsell opportunities and ensure timely delivery of customer renewals.

Skills

Client relationship management

Cloud adoption

Technical aptitude

Track record of exceeding goals

Proficiency in SFDC

Tools

Cloudera

Databricks

Google ML Analytics Solutions

CRM tools

Job description

A company is looking for a Customer Success Manager to maintain and grow relationships with clients while maximizing satisfaction and revenue.

Key Responsibilities

• Represent the company during the customer lifecycle and communicate its value proposition
• Drive conversations for cloud adoption and collaborate with teams to automate customer success initiatives
• Identify upsell opportunities and ensure timely delivery of customer renewals while maintaining a positive experience

Required Qualifications

• 3+ years in a client-facing role, preferably in a SaaS/AI environment
• Experience with relevant products such as Cloudera, Databricks, or Google ML Analytics Solutions
• Technical aptitude to understand the company's product portfolio
• Proven track record of exceeding goals and managing multiple accounts
• Proficiency in SFDC and CRM tools