Customer Success Manager

Prologue; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Join a leading nonprofit software startup as a Customer Success Manager, impacting mission-driven organizations. You will oversee relationships with major accounts, drive renewals, and collaborate across teams. This position offers competitive pay, career growth, and a remote-friendly environment.

Benefits

Comprehensive health, dental, and vision insurance

Competitive salary with OTE up to $130K

Flexible scheduling

Career growth opportunities

Qualifications

• 4+ years in Customer Success or related experience.
• Proven track record with Enterprise-level accounts.

Responsibilities

• Manage relationships with top 30-40 Enterprise Accounts.
• Develop account plans to drive renewals and expansion.
• Advise nonprofit clients to maximize platform value.

Skills

Customer Success

Account Management

Relationship Building

Job description

Direct message the job poster from Prologue

Director of EdTech Recruitment @ Prologue | GTM & Executive Search | Green Thumb Gal????

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions.

Day-to-Day Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
• Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities.
• Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.

Requirements:

• 4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS.
• Proven track record of driving renewals and expansion with Enterprise-level accounts.
• Strong relationship-building skills with the ability to engage executive stakeholders.
• Experience working in a fast-paced, early-stage startup environment is a plus.
• Competitive base salary with total on-target earnings (OTE) up to $130K.
• Remote-friendly work environment with flexible scheduling.
• Comprehensive health, dental, and vision insurance.
• Career growth opportunities in a rapidly scaling company serving the nonprofit sector.

Interested in making a real impact? Apply now, or email directly at [e-mail], to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development, Non-profit Organizations, and Higher Education

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Medical insurance

Vision insurance

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