Customer Success Manager

Bazeta; United States; Teletrabalho; USD 88 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity participation

Medical coverage

Dental & Vision

Parental leave

HSA contribution

Remote work support

Resumo da oferta

Boulevard is seeking a Mid-Market Customer Success Manager to own sophisticated, multi-location client relationships from onboarding through renewal. You will drive retention, upsell opportunities, and ensure long-term value for salons, spas, and medspas using Boulevard’s platform.

You will collaborate with Onboarding, Sales, Support, and Product while working remotely, with a focus on data-driven decisions, risk assessment, and customer advocacy to expand Boulevard’s footprint in the self-care

Qualificações

• 3+ years managing a Mid-Market book of business with retention and renewals success.
• Experience handling complex, multi-location accounts with minimal oversight.
• Strong business acumen and ability to interpret customer goals and risks.

Responsabilidades

• Own the customer relationship after onboarding, driving value and long-term success.
• Own retention by monitoring account health and leading contract renewals with data-driven judgment.
• Run structured check-ins, business reviews, and account planning for your book.
• Build and maintain trusted relationships across each account.

Conhecimentos

Mid-Market book

Relationship mgmt

Retention & renewals

Data-driven

EQ

Growth mindset

Mentoring

Industry knowledge

Formação académica

Bachelor's degree preferred

Descrição da oferta de emprego

# Customer Success ManagerUnited States5 hours agoID 2661398Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: BoulevardLevel: Any## DescriptionWho is Boulevard ? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As a Mid-Market Customer Success Manager, you'll own a book of sophisticated, multi-location self-care businesses from start to finish. Retention is your top priority, and you'll drive renewals and expansion with sound judgment on account health, risk, and escalation. You'll help the salons, spas, and medspas we serve get lasting value from Boulevard, and you'll do it for an industry we cherish. You'll partner closely with Onboarding, Sales, Support, and Product, and you'll work remotely. We're large enough to transform the industry and small enough that you'll see the impact of your work every day. What you'll do: • Own the customer relationship after onboarding, guiding customers toward lasting value and long-term success with Boulevard. • Own retention by watching account health and risk signals and leading contract renewals with data-driven judgment. • Run structured check-ins, business reviews, and account planning for your Mid-Market book of business. • Build and maintain trusted relationships with stakeholders across each account. • Advocate for customers by sharing feedback, trends, and risks with our product and cross-functional teams. • Spot opportunities to boost product adoption and drive upsell and cross-sell within your book. • Be a go-to resource for newer CSMs on complex account situations and escalations. What you'll need to thrive: • 3+ years managing a Mid-Market book of business, with proven success in retention, renewals, and relationship management. • A track record of independently managing complex, multi-location accounts with minimal oversight. • Strong business acumen: you understand customer goals, spot risk early, and know when to escalate and bring in internal partners. • Effective EQ: you're a clear, empathetic communicator who can deliver direct messages while preserving trust, and explain technical solutions to any audience. • Comfort with competing priorities and evolving processes, with a high bar for follow-through. • A growth mindset: you use customer context and usage data to make clear, data-driven recommendations and spot expansion opportunities. • Some experience mentoring or supporting newer CSMs, or a clear interest in growing into that role. • A plus: experience in the salon, spa, or wellness industry. • A bachelor's degree is preferred. Equivalent professional experience will be considered in place of a degree. How we will take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $92,000 per year. In addition to this base compensation, this role is eligible to participate in a variable compensation program, with a target of 23,000 OTC. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. How we take care of our team Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both. Here’s how we support you: • Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact. • Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success. • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones. • An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning. • 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings. • 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member. • Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. • Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success....