Customer Success Manager

Foundation AI; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A technology company is looking for a Customer Success Manager to serve as the primary point of contact for clients. The ideal candidate will have a Bachelor's degree, extensive experience in customer success, and a strong understanding of SaaS models. This role involves maintaining client satisfaction and identifying opportunities for upselling in a remote environment.

Qualifications

• 5+ years of experience in customer success or account management in the technology industry.
• 2+ years of experience in legal and/or legal software.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for clients.
• Establish and maintain strong relationships with clients.
• Proactively monitor client usage and identify opportunities for upselling.

Skills

Client relationship management

SaaS business models

Upselling and cross-selling

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Job description

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for clients, helping them achieve their business objectives through the platform
• Establish and maintain strong relationships with clients and ensure their satisfaction and loyalty
• Proactively monitor client usage and identify opportunities for upselling or cross-selling additional products and services

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 5+ years of experience in customer success or account management in the technology industry, specifically in the legal sector
• 2+ years of experience in legal and/or legal software
• Strong understanding of SaaS business models and software development lifecycles
• Ability to work independently in a remote environment with self-motivation and self-discipline