Customer Success Manager

Insider; United States; On-site; USD 75,000 - 120,000; Full time

Job summary

Insider seeks an Account Strategist to be the face of Insider One to clients, bridging needs with our technology and guiding adoption for maximum value. You’ll work with engineers and product teams to ensure strong tech support and strategic account plans that identify growth opportunities.

You will gather feedback on trends, influence the product roadmap, and build trusted adviser relationships with executives to ensure ongoing satisfaction.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering or related field.
• Strong verbal and written communication with executive-level clients.
• Solid understanding of basic web concepts and digital marketing.
• Experience collaborating with engineers and product teams is a plus.

Responsibilities

• Be the face of Insider One to clients and bridge their needs with our technology.
• Help clients understand features and map them to goals and expectations.
• Ensure client adoption and ongoing utilization of Insider's technology.
• Collaborate with engineers and product specialists to provide tech support as needed.
• Develop and maintain account plans to expand value for clients.
• Provide feedback on market trends and unmet needs to influence roadmap.
• Build trusted adviser relationships to ensure client satisfaction.

Skills

Client relations

Executive communication

Project management

Education

Bachelor's degree in Business, Marketing or Engineering

Job description

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer’s adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

A university degree in Business, Marketing, Engineering, or related fieldsSolid understanding of basic web concepts and digital marketingPassion for testing, measuring, and improving outreach and follow-up effectivenessShow us that "you’ve got what it takes" to collaborate and build strong relationships with customers, especially at the executive levelBe a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clientsSolid verbal and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!Superior project and time management skills. A keen eye for detail is a plus!Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistanceThe ability and flexibility to work in a fast-paced startup environmentTo have, to some extent, digital marketing-related experience in a customer-oriented position