Customer Success Manager

Seamless Contacts Inc. DBA Seamless.AI; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

A tech company is seeking a Customer Success Manager for Mid-Market Accounts. This remote role involves engaging customers, leading renewals, and conducting account reviews. The ideal candidate has a Bachelor's Degree and 2-3 years of experience in sales or account management, preferably in technology or SaaS. Experience with Salesforce is a plus.

Qualifications

• 2-3 years of experience in sales, account management, or customer success, preferably in technology or SaaS.
• Strong negotiation and closing skills.
• Ability to learn new technologies quickly and train others.

Responsibilities

• Engage with existing customers to ensure satisfaction and identify growth opportunities.
• Lead the renewal process and develop strategies to increase customer investment.
• Conduct regular account reviews and maintain accurate records of customer interactions.

Skills

Customer engagement

Negotiation

Technical learning

Education

Bachelor's Degree in Business, Marketing, or related field

Tools

Salesforce

Gainsight

Outreach

Job description

A company is looking for a Customer Success Manager for Mid-Market Accounts, Remote US.

Key Responsibilities

• Engage with existing customers to ensure satisfaction and identify growth opportunities
• Lead the renewal process and develop strategies to increase customer investment
• Conduct regular account reviews and maintain accurate records of customer interactions

Required Qualifications

• Bachelor's Degree in Business, Marketing, or a related field
• 2-3 years of experience in sales, account management, or customer success, preferably in technology or SaaS
• Experience with Salesforce, Gainsight, and Outreach is advantageous
• Strong negotiation and closing skills
• Ability to learn new technologies quickly and train others