Customer Success Manager

WellHive Holdings, LLC; United States; À distance; USD 85 000 - 125 000; Plein temps

Résumé du poste

WellHive Holdings, LLC is seeking a Customer Success Manager to own adoption outcomes across a diverse customer portfolio. You will build trusted relationships with site leadership and end users, translating platform capabilities into measurable value and guiding customers to realize their partnership benefits.

You will drive platform adoption, monitor health metrics, and collaborate with internal teams to surface field insights, delivering clear progress updates to stakeholders and ensuring

Qualifications

• 3-5 years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company
• Track record of driving measurable customer outcomes
• Strong relationship-building and stakeholder management skills
• Comfort working with data and translating it into customer-facing insights
• Excellent written and verbal communication skills
• Ability to work in complex, multi-stakeholder environments

Responsabilités

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one
• Build and maintain relationships with key stakeholders including site leadership, program leads, and day-to-day end users
• Drive platform adoption by working with end users to integrate WellHive into their daily workflows
• Monitor account health, identify risks early, and lead intervention efforts when issues arise
• Partner with internal teams to address customer needs and surface insights from the field
• Communicate progress and trajectory to customers and internal stakeholders through structured reporting
• Serve as a platform expert for customers, helping them get the most value from WellHive

Connaissances

Customer Success

Account Management

Customer-facing

Outcome Tracking

Relationship Building

Stakeholder Mgmt

Data Insights

Communication Skills

Multi-stakeholder

Description du poste

Role Summary

The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts, driving adoption of the WellHive platform and ensuring customers realize the full value of their partnership with WellHive. The CSM serves as the primary point of contact for customers, building trusted relationships with site leadership and end users while translating platform capabilities into measurable outcomes.

Key Responsibilities

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one
• Build and maintain relationships with key stakeholders including site leadership, program leads, and day-to-day end users
• Drive platform adoption by working with end users to integrate WellHive into their daily workflows
• Monitor account health, identify risks early, and lead intervention efforts when issues arise
• Partner with internal teams to address customer needs and surface insights from the field
• Communicate progress and trajectory to customers and internal stakeholders through structured reporting
• Serve as a platform expert for customers, helping them get the most value from WellHive

Qualifications

Required:

• 3-5 years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company
• Track record of driving measurable customer outcomes
• Strong relationship-building and stakeholder management skills
• Comfort working with data and translating it into customer-facing insights
• Excellent written and verbal communication skills
• Ability to work in complex, multi-stakeholder environments

Preferred:

• Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs
• Background in healthcare scheduling, referral coordination, or community care
• Experience driving adoption of a software platform with multiple user types
• Experience utilizing different software applications or CRMs to manage and monitor customer interactions