Customer Success Manager

raydar; United States; Remoto; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Unlimited PTO

Health, dental and vision coverage

Remote work in US or Canada

Descrizione del lavoro

Raydar is seeking a results-driven Customer Success Manager to own the post-sale journey for a portfolio of accounts in a subscription software environment serving finance or accounting professionals. You’ll guide onboarding, drive adoption, and pursue renewal and expansion opportunities.

You’ll lead kickoff calls, hold regular business reviews, collaborate with sales to manage renewal risk, and develop education content to help customers get value quickly.

Competenze

• Hands-on experience training customers on product features in a customer success role at a subscription software business serving finance or accounting professionals.
• A track record of top-tier performance against metrics such as retention and revenue.

Mansioni

• Lead kickoff calls with new customers, teach them to use the product and complete technical setup so they see value quickly.
• Hold recurring customer meetings, internal enablement sessions and quarterly business reviews to encourage use of core and add-on features.
• Partner with account executives to spot early warning signs that could put a renewal at risk.
• Maintain strong renewal and retention rates, including the first renewal after the initial subscription period.
• Reach out proactively to accounts in your portfolio and respond promptly to inbound support questions.
• Create and maintain customer education content, such as recorded feature walkthroughs and written guides for email programs.
• Drive expansion revenue within existing accounts to grow recurring revenue.
• Document best practices and build engagement templates for key milestones across different user types.
• Help the team refine internal processes to reduce friction and improve customer outcomes.

Conoscenze

Customer success

Product training

Relationship management

Sales alignment

Salesforce

Strumenti

Salesforce

Descrizione del lavoro

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Own the post-sale customer journey for a portfolio of accounts, from initial onboarding through adoption, renewal and growth. Work alongside sales colleagues, lead regular customer touchpoints and build repeatable materials and processes that make the customer experience smoother.

What you’ll do

• Lead kickoff calls with new customers, teach them to use the product and complete technical setup so they see value quickly.

• Hold recurring customer meetings, internal enablement sessions and quarterly business reviews to encourage use of core and add‑on features.

• Partner with account executives to spot early warning signs that could put a renewal at risk.

• Maintain strong renewal and retention rates, including the first renewal after the initial subscription period.

• Reach out proactively to accounts in your portfolio and respond promptly to inbound support questions.

• Create and maintain customer education content, such as recorded feature walkthroughs and written guides for email programs.

• Drive expansion revenue within existing accounts to grow recurring revenue.

• Document best practices and build engagement templates for key milestones across different user types.

• Help the team refine internal processes to reduce friction and improve customer outcomes.

Requirements

What we’re looking for

• Hands‑on experience training customers on product features in a customer success role at a subscription software business serving finance or accounting professionals.

• A track record of top‑tier performance against metrics such as retention and revenue.

Bonus points

• Prior implementation or onboarding experience and success driving product adoption.

• Familiarity with Salesforce.

Benefits

Compensation and benefits

• Base salary: USD 80,000 to 110,000 per year

• Equity

• Unlimited paid time off

• Health, dental and vision coverage

Location and work model

• Remote (US or Canada)

• Full‑time