Customer Success Manager

Smarter Launch; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% paid insurance (dental & vision)

401(k) with 4% match

Unlimited PTO

Paid parental leave

Job summary

Smarter Launch Inc. is seeking a Customer Success Manager to help pest control and home services professionals grow their businesses. This non-sales role focuses on building lasting relationships, guiding customers to value, and renewing contracts in a fast-paced startup environment.

You will manage accounts, review usage, and work with product teams to improve the user experience while embracing a remote-first culture and significant professional growth opportunities.

Qualifications

• Experience in SaaS, account management, or other customer-facing roles.
• Familiarity with pest control or home services industry is a bonus.
• Previous experience working remotely is a plus.

Responsibilities

• Manage a book of customer accounts and build strong relationships with owners and teams.
• Serve as a trusted advisor to help customers maximize value from Smarter Launch as they grow.
• Proactively check in with accounts, run reviews, and identify opportunities for deeper product adoption.
• Monitor account health, spot risks early, and take action to keep customers renewing.
• Collaborate with product and engineering to share feedback and improve the user experience.

Skills

Customer relationships

Account management

SaaS familiarity

Remote collaboration

Communication skills

Relationship management

Tools

Smarter Launch platform

Job description

Salary: $50,000 – $70,000 / year (based on experience)

Smarter Launch is a fast-growing tech startup on a mission to transform how pest control and home services companies grow their businesses. We’re looking for a Customer Success Manager to join our team and help our customers get lasting value from Smarter Launch as they grow.

This is a non-sales role. It does not include quota, upselling, or commission.

If you’re a motivated, personable, and tech-savvy relationship-builder who thrives in a fast-paced environment, loves helping customers succeed, and is passionate about continuous growth, this role is for you!

What You’ll Do

• Manage a book of customer accounts and build strong, lasting relationships with the owners and teams behind them
• Serve as a trusted advisor, helping customers get the most value out of Smarter Launch as their business grows
• Proactively check in with accounts, run account reviews, and identify opportunities for deeper product adoption
• Monitor account health, spot risks early, and take action to keep customers successful and renewing
• Work closely with our product and engineering teams to share customer feedback and improve the user experience
• Help build out our Customer Success processes as the team grows
• Continuously learn and grow, professionally and with the company
• Genuinely excited to work with customers and help them succeed
• Personable, empathetic, and a natural communicator
• Self-motivated and highly organized, able to juggle many accounts and follow through
• Able to thrive in a fast-paced, evolving startup environment
• Tech-savvy with an eye for detail
• Comfortable starting conversations and guiding customers toward the features that help them most
• Eager to learn new tools, industries, and technologies

What We Offer

• Competitive salary ($50,000 – $70,000 based on experience)
• 100% paid insurance coverage, including dental and vision
• 401(k) with 4% match
• Unlimited PTO
• Paid parental leave
• Remote-first culture
• A chance to have high impact in a growing startup
• Significant career and professional growth opportunities
• Work with a smart, passionate, and supportive team

Bonus Points

• Experience in SaaS, account management, or other customer-facing roles
• Familiarity with the pest control or home services industry
• Previous experience working remotely
• Understanding of the Smarter Launch platform

About Smarter Launch

Smarter Launch helps pest control and home services companies grow faster by streamlining their sales, proposals, and leads processes. As a rapidly growing SaaS startup, we offer a dynamic environment where team members can wear multiple hats, contribute meaningfully, and grow alongside the company. Check us out at smarterlaunch.com.

Ready to join a team where your work truly matters? And let’s build something great together.