Customer Success Manager

Cherry Technologies, Inc.; United States; Remote; USD 105,000 - 145,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Fully remote company

Company retreats (summer & winter)

Job summary

Cherry Technologies, Inc. is seeking a Customer Success Manager to partner with dental, medical aesthetics, and veterinary practices, driving retention and growth of Cherry transaction volume.

You will train and enable practices to use our BNPL payment platform effectively and scale engagement with data-driven insights. The role emphasizes proactive relationship management, forecasting, and cross-functional collaboration with Product and Sales.

Qualifications

• 3+ years of experience in a customer-facing role.
• Exceptional verbal and written communication skills.
• Strong ability to connect interpersonally with others.
• High attention to detail and ability to follow procedure with accuracy.
• Developed passion for the customer experience.
• Comfortable working with various software platforms.
• Adaptable and proven ability to troubleshoot on the fly.
• Problem solver with can-do attitude and desire to outperform.
• Bonus to those with sales, customer success, or account management experience.

Responsibilities

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume.
• Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes.
• Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business.
• Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices.
• Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor.
• Accurately forecast your expected portfolio transaction volume on a regular basis.
• Consistently log and track interactions in our Customer Relationship Management system.
• Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics.
• Take ownership and accountability of your own success, as well as that of your customers.
• Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity.
• Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas.
• Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness.
• Act like an owner at all times.

Skills

Customer-facing experience

Communication skills

Interpersonal connection

Attention to detail

Customer experience focus

Software familiarity

Adaptability

Problem solving

Sales/Search experience bonus

Job description

Customer Success Manager

About Cherry

Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.

Cherry enables medical practices to treat more patients by making their services more financially accessible.

Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.

About the Role

With proven product-market fit and rapid success across our revenue organization, we are growing our team. Cherry represents an incredible opportunity to get in early at a high-growth, high-performance organization that is reshaping the way patients pay for care.

Our rockstar Customer Success team will strategically partner with customers to drive successful retention and growth of Cherry transaction volume by engaging, training, and enabling their practices with a highly-optimized approach.

Responsibilities

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume

• Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes

• Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business

• Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices

• Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor

• Accurately forecast your expected portfolio transaction volume on a regular basis

• Consistently log and track interactions in our Customer Relationship Management system

• Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics

• Take ownership and accountability of your own success, as well as that of your customers

• Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity

• Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas

• Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness

• Act like an owner at all times

Qualifications

• 3+ years of experience in a customer-facing role

• Exceptional verbal and written communication skills

• Strong ability to connect interpersonally with others

• High attention to detail and ability to follow procedure with accuracy

• Developed passion for the customer experience

• Comfortable working with various software platforms

• Adaptable and proven ability to troubleshoot on the fly

• Problem solver with can-do attitude and desire to outperform

• Bonus to those with sales, customer success, or account management experience

Compensation Package

• $105K base pay

• $40k uncapped, OTE $145k

• Generous equity grant

• Medical, vision, and dental benefits

• Fully remote company

• Summer and winter company retreats

Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.