Customer Success Manager

Gohyred; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision"

Employee Equity

Employee Discounts

Virtual Wellness Classes

Pet Insurance

Job summary

Zeta Global, a NYSE-listed AI-powered marketing cloud, is seeking a results-oriented Customer Success Manager to drive client outcomes and revenue growth across publisher partners.

You will own a portfolio end-to-end, responsible for renewals, expansion, and long-term partner value, serving as a strategic advisor to align Zeta’s solutions with client goals while ensuring strong platform adoption and measurable performance.

Qualifications

• 4–7+ years in Customer Success, Account Management, or Publisher Partnerships.
• Proven ability to drive renewals and grow revenue in existing accounts.
• Strong client-facing presence influencing both day-to-day and executive stakeholders.
• Experience managing multiple accounts with competing priorities and deadlines.
• Data-driven mindset translating performance into strategic recommendations.
• Strong operational discipline with CRM tools and pipeline tracking.
• Excellent written and verbal communication skills.

Responsibilities

• Own revenue and account growth, renewals, upsell and cross-sell within existing publisher accounts.
• Build and manage a pipeline of expansion opportunities and track progress to goals.
• Monitor account performance against forecasts and identify risks and opportunities.
• Serve as the primary point of contact and trusted advisor for assigned accounts.
• Lead client communications including business reviews and performance updates.
• Develop understanding of partner KPIs, monetization strategies, and success metrics.
• Analyze campaign and platform performance to provide proactive, data-driven recommendations.
• Identify optimization opportunities and drive execution with internal teams.
• Translate data into actionable insights aligned with client goals.
• Own account planning, reporting, and overall account health tracking.
• Maintain Salesforce hygiene including opportunity tracking and forecasting inputs.
• Lead platform demos, onboarding, and training sessions to drive adoption.
• Collaborate with Sales, Supply Operations, Product, and Support to deliver consistent outcomes.
• Support RFP responses and strategic opportunities with Sales.
• Surface client feedback to inform product improvements.

Skills

Customer Success

Account Management

Publisher Partnerships

Data-driven decision making

Communication skills

Cross-functional collaboration

Tools

Salesforce

Job description

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

About the Role

We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.

In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.

You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

What You’ll Do

Own Revenue & Account Growth

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts

• Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals

• Monitor account performance against forecasts and identify risks and opportunities early

Drive Strategic Client Engagement

• Serve as the primary point of contact and trusted advisor for assigned accounts

• Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions

• Develop a deep understanding of partner KPIs, monetization strategies, and success metrics

Deliver Performance & Insights

• Analyze campaign and platform performance to provide proactive, data-driven recommendations

• Identify optimization opportunities and drive execution in partnership with internal teams

• Translate data into clear, actionable insights that align with client goals

Lead Account Operations & Execution

• Own account planning, reporting, and overall account health tracking

• Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation

• Lead platform demos, onboarding, and training sessions to drive adoption and value realization

Collaborate Cross-Functionally

• Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes

• Support RFP responses and strategic opportunities in partnership with Sales

• Surface client feedback and insights to inform product and operational improvements

Requirements

• 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)

• Demonstrated ability to drive renewals and grow revenue within existing accounts

• Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders

• Experience managing multiple accounts with competing priorities and deadlines

• Data-driven mindset with the ability to translate performance into strategic recommendations

• Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking

• Excellent written and verbal communication skills

Preferred:

• Experience in digital media, ad tech, or publisher ecosystems

• Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)

• Basic understanding of HTML and campaign setup processes

BENEFITS & PERKS

• Unlimited PTO

• Excellent medical, dental, and vision coverage

• Employee Equity

• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $110,000 - $120,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases